ModSquad
Customer Support Outsourcing • Content Moderation • Artificial Intelligence
ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.
1165 - 1165 employees
Founded 2007
🤖 Artificial Intelligence
Bilingual Customer Support – Portuguese/English
November 6
🗣️🇧🇷🇵🇹 Portuguese Required
ModSquad
Customer Support Outsourcing • Content Moderation • Artificial Intelligence
ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.
1165 - 1165 employees
Founded 2007
🤖 Artificial Intelligence
📋 Description
• Be the first point of contact for customers • Help customers navigate the platform and troubleshoot technical issues • Ensure customers have the best possible listening experience • Respond to customer inquiries via inbound messages in both Portuguese and English
🎯 Requirements
• Fluent in both Portuguese and English with professional-level communication skills • Experience providing support through inbound messaging • Ability to handle 3-5 simultaneous chats • Access to a dedicated laptop or desktop computer running Windows 10 or newer • Willingness to install ModSquad security software and a 2FA app on your mobile device • Access to a webcam or a smartphone capable of capturing clear photos • Stable broadband internet connection with a minimum speed of 25 Mbps • At least 8 GB of RAM (more is always better!) • Dual monitors are strongly recommended for optimal workflow and multitasking
🏖️ Benefits
• Orientation Hours (Pacific Time): 40 hours per week required for 8-week orientation period • Orientation phase 1: 4 weeks, 4 AM - 1PM • Orientation phase 2: 4 weeks, self-scheduled during available production hours • Available Production Hours (Pacific Time): Daily, 24/7 - with priority coverage needed from 3:00 PM onwards • Project Commitments: 25 hours per week, including required hours on Saturday and/or Sunday
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