Community Management Consultant – English, Anime, UK Culture Knowledge

Job not on LinkedIn

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏱ Part Time

🟡 Mid-level

🟠 Senior

👫 Community Manager

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ModSquad

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2007

🤖 Artificial Intelligence

Customer Support Outsourcing • Content Moderation • Artificial Intelligence

ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.

📋 Description

• Work closely with the project management team, client contacts, and social and community managers • Support internal and client objectives • Liaise with internal and external stakeholders to deliver strategic and operational goals • Design and execute weekly and quarterly content calendars and strategy plans • Brainstorm activities, opportunities, and content to inspire or grow communities • Create and report KPIs and build reports showcasing performance, trends, and opportunities • Manage and respond to customers through forums, websites, and social media tools • Learn and explore new tools and platforms to improve workflow and client objectives • Develop and improve practices for social media management, community management, social ROI, engagement, content moderation, and digital experience • Handle occasional community crises and troubleshoot escalations • Translate, trans-create, and localize content for social and community channels • Support strategic planning and operational delivery across social and community initiatives • Develop social media efforts to grow and support ModSquad

🎯 Requirements

• Native English speaker • Availability of approximately 5 hours per week, with flexibility for busier weeks • Proven track record translating, trans-creating, and localizing content for social and community posting • Proactive, self-starting, independent contributor with follow-through • Strong problem-solving, creative writing, editorial, communication, organization, and time-management skills • Ability to communicate with clients and colleagues via video calls • Ability to execute community initiatives, measure results, and modify programs based on feedback • Ability to meet client deadlines • Experience managing communities on behalf of professional entities or companies • Active professional experience with forums, Discord, Facebook, Twitter/X, LinkedIn, and Instagram • Creative copywriting skills balancing professionalism with fun community initiatives • Professional translation and localization experience into native language • Passion for Anime and Manga • Strong knowledge of UK culture and the UK marketing region, with personal experience living or working professionally in the supported market(s) • Crunchyroll superfan • Bachelor’s degree or equivalent work experience, with a minimum of 4 years in Social or Community Management experience • Strong understanding of social media and community management • Professional experience with translation, trans-creation, and localization • Knowledge and passion for Anime/Manga and the Crunchyroll community • Knowledge and understanding of UK culture and marketing trends • LinkedIn profile or resume showcasing professional social media or community management experience

🏖️ Benefits

• Part-time availability of approximately 5 hours per week • Equal Opportunity Employer