Customer Support, Mandarin

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September 20

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ModSquad

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Customer Support Outsourcing • Content Moderation • Artificial Intelligence

ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.

1165 - 1165 employees

Founded 2007

🤖 Artificial Intelligence

📋 Description

• Manage customer inquiries across phone, chat, and ticketing systems • Serve as the friendly voice, helpful text, and problem-solving expert for customers • Deliver top-tier support and ensure every interaction leaves a positive impression • Maintain high levels of customer satisfaction • Collaborate with a tight-knit HQ team of agents and fit into company culture

🎯 Requirements

• Fluent in Mandarin/English • Experienced in Calls, Chats and emails • Experience with phone, chat, and ticketing systems • Friendly and understanding • Good at explaining technical jargon in layman's terms • Very strong critical thinking skills • Good communication skills and being collaborative • Good culture fit and attitude • Commitment: 5 hours per week, 90 days (as needed) • Operation hours: Friday 6am-2pm; Saturday 6am-10pm; Sunday 6am-10pm; Monday 6am-10pm • Residents of California, Colorado, New York, and Washington are excluded from this posting

🏖️ Benefits

• Work remotely. • Set your own schedule. • Pick your projects. • Work with the best brands on the planet alongside great people. • Support over 50 languages in more than 90 countries. • We’re primarily a remote company so you’ve already seen our/your office.