ModSquad
10,000+ employees
Founded 2007
🤖 Artificial Intelligence
Customer Support Outsourcing • Content Moderation • Artificial Intelligence
ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.
Forward Deployed Engineer
🕒 June 18
🏈 Alabama, Mississippi, +1 more states – Remote
⏰ Full Time
🟡 Mid-level
🟠 Senior
👷🏻♀️ Engineer
🦅 H1B Visa Sponsor
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ModSquad
10,000+ employees
Founded 2007
🤖 Artificial Intelligence
Customer Support Outsourcing • Content Moderation • Artificial Intelligence
ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.
📋 Description
• Embed with high-complexity client accounts to design, build, and deploy AI systems • Run deep discovery to map actual workflows and identify friction • Build production-grade agentic systems, evaluation frameworks, and human-in-the-loop structures • Navigate complexity: legacy systems, compliance requirements • Build deployment playbooks • Partner with Solutions Engineering team to improve architectural standards • Travel to client sites as required
🎯 Requirements
• 5–7+ years in technical implementation, solutions engineering, or consulting • Proven experience building and deploying agentic AI systems in production • Deep fluency with AI deployment patterns • Strong integration and API skills • Outstanding communication skills • Comfort with ambiguity • High EQ, personal accountability, and a sense of humor
🏖️ Benefits
• Competitive benefits • Flexible work arrangements • Professional development opportunities
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