Enterprise Customer Success Manager

November 20

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MoeGo

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B2B • SaaS

MoeGo is a next-generation pet care platform designed for grooming, boarding, daycare, and multi-service facilities. It provides a scalable and user-friendly solution that streamlines scheduling, enhances customer relationships, and supports business growth. MoeGo empowers pet care businesses with an all-in-one platform, offering services such as mobile grooming, boarding, retail, and more. The company aims to make pet care operations more efficient and joyful by leveraging technology, enabling both pet professionals and pet parents to focus on their core activities. MoeGo offers various plans to cater to businesses of all sizes, from solo operators to large franchises, emphasizing improved communication, scheduling, and customer management.

51 - 200 employees

🤝 B2B

☁️ SaaS

💰 $6.5M Seed Round on 2022-04

📋 Description

• Build and maintain strategic relationships with executive stakeholders (Owners, COOs, Directors of Operations) • Lead Executive Business Reviews (EBRs) that connect MoeGo’s platform performance to the customer’s KPIs (revenue growth, operational efficiency, labor utilization) • Develop and execute joint success plans aligned with customer business priorities • Serve as a trusted advisor on operational excellence and business transformation • Partner closely with operations leaders and regional managers to drive consistent adoption across stores • Conduct Quarterly Operational Reviews (QORs) to ensure execution, surface blockers, and define improvement actions • Collaborate cross-functionally with Product, Implementation, Fintech Ops, and Support to close the loop on operational feedback and product improvement • Quantify and communicate value realized (GMV growth, cost savings, efficiency gains, improved employee utilization) • Identify opportunities for product expansion across MoeGo Payments, CRM, and Accounting • Partner with Sales on renewal and expansion strategies • Contribute to MoeGo’s enterprise playbook, refining QBR templates, health scoring frameworks, and value reporting processes • Act as a voice of the customer internally — advocating for enterprise needs with data-driven insights • Help mentor and guide junior CSMs as MoeGo’s enterprise success organization scales

🎯 Requirements

• 7+ years in Customer Success, Strategic Account Management, or Enterprise Consulting • Proven success managing multi-location enterprise portfolios with multiple stakeholder layers • Demonstrated ability to drive adoption, retention, and expansion across complex SaaS environments • Experience running ROI-based executive reviews and operational cadence meetings.

🏖️ Benefits

• flexible benefit plans to employees and their family members at no cost to the employees • 401(k) matching