Protection Case Manager

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Mojo Mortgages

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🛡️ Insurance

💼 Consulting

💸 Finance

Insurance • Consulting • Finance

Mojo Mortgages is an online UK-based mortgage broker that provides free initial consultations and impartial mortgage advice, comparing thousands of deals from 70+ lenders to help consumers buy homes, remortgage, or arrange buy-to-let mortgages. The company combines CeMAP-qualified human mortgage experts with bespoke fintech tools (mortgage calculators, online portal, rate checker) to speed applications and support customers through sourcing, application, and protection advice. Mojo is FCA-regulated, trades as Life’s Great Limited, and emphasizes consumer-focused, whole-of-market advice and digital-first convenience.

📋 Description

• Tracking the Progress of submitted Cases in underwriting • Speaking to customers to obtain further information • Speaking to insurers and GP surgeries manage and expedite the process • Liaising with Sales Managers and Protection Experts to keep them updated • Working with Salesforce and Google Sheets to track and manage case progress • Being accountable for the success of keeping the lead warm and engaged

🎯 Requirements

• Minimum of 2 years experience working within a protection or case management environment • Proven experience of working with a high caseload • Strong organisational skills to manage a busy and constantly changing pipeline of cases • Ability to provide a best-in-class customer experience, going above and beyond each time for your customers • Familiar with using CRM’s, such as Salesforce - Google Sheets/Excel • Strong attention to detail • Proactive mindset and willingness to take on new cases or challenges

🏖️ Benefits

• A starting salary of £32,000 per annum and 25 days holiday plus bank holidays • an extra half day off for your birthday • a full day off if you move house • 2 company-wide close down days per year • Work from anywhere in the world for up to 22 days per year • Sick pay and sick pay insurance • Wellness programme from Able Futures • Subsidised private medical insurance • Critical Illness cover & Death in service • Enhanced parental & adoption pay • Compassionate leave • Long service awards up to £7000 • And more!