AI Data Operations Analyst

Job not on LinkedIn

November 19

Apply Now

Receive Emails with Similar Jobs

Momos

WebsiteLinkedInAll Job Openings

Artificial Intelligence • B2B • SaaS

Momos is a leading customer engagement platform that leverages AI-driven tools to enhance customer experience management. Designed for multi-location brands and various businesses, including restaurants and hospitality, Momos consolidates customer interactions into a unified inbox for effective feedback management. The platform offers AI-powered automation, personalized marketing, and detailed customer analytics to build stronger customer relationships and improve retention rates. By streamlining communications and insights, Momos helps businesses optimize operations, boost sales, and drive customer loyalty. With its user-friendly dashboard, businesses can track performance, monitor customer interactions, and make informed decisions to grow across all locations.

11 - 50 employees

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

📋 Description

• Execute and manage human + AI review moderation workflows for major brand partners, ensuring high quality, compliance with brand guidelines, and timely turnaround. • Managing AI assisted reviews for our customers on a daily basis and ensure timely resolution of the reviews • Validate and refine AI-generated data such as: • Issue classification • Output verification for agentic training • Perform data training, labeling, and validation tasks to support agent model retraining and brand-specific behavior tuning. • Develop, maintain, and document processes for gathering, managing, and applying brand guidelines into Momo’s AI system. • Support manual SFTP uploads of reviews and CDP data, pulling from FDP and other internal/external sources. • Build out processes and operate automations and scripts to streamline onboarding workflows, reducing reliance on engineering teams. • Map out SFTP and other data integration touchpoints, both internally and externally; recommend improvements for seamless data flow into Momo’s ecosystem. • Support partnerships-related onboarding/offboarding owning the operational processes end to end. • Provide analytics support for Strategic Ops, Customer Success, and Customer Operations teams. Examples: • Account health reporting • Operational insights dashboards • Data pulls and SQL query support • Collaborate with engineering and data teams to identify opportunities to optimize data pipelines, automate manual tasks, and improve operational efficiency.

🎯 Requirements

• 1 to 2 years of overall experience in data operations/ customer support • Working knowledge of Excel, reporting tools or SQL or a bachelor's degree in data related fields • Strong operator mindset and a track record of tackling challenging scenarios ensuring the customer operations function works like a clockwork. • Proactive mindset, eager to learn, and committed to continuous professional development. • Excellent interpersonal skills, maintaining a positive demeanor and outstanding communication abilities. • Willing to work in US hours & APAC hours as needed • Passionate about working with customers and dedicated to exceeding their goals.

🏖️ Benefits

• Competitive salary and bonus scheme • Private medical insurance • Paid time off and flexible working culture • Opportunities for rapid career advancement • A dynamic and inclusive company culture • Access to the latest technology and tools for personal development • Comprehensive onboarding program for new employees • Employee recognition programs for outstanding performance • Participation in industry conferences and events • A supportive environment that encourages innovation and creativity