CEO, Co-Founder – Call Center AI

October 22

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Montauk Capital

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Finance • Energy • SaaS

Montauk Capital is a venture investment and operating firm founded in 2023 that builds and invests across the 'Electron Economy'—companies at the intersection of electrification, infrastructure, AI, Web3, fintech, and sustainability. Montauk partners with founders to create software-driven solutions focused on AI infrastructure, logistics and industrial efficiency, energy and resiliency (smart buildings, energy systems), marketplaces and financial/insurance innovations, and data center and power infrastructure. Their portfolio includes parametric climate insurance, AI energy procurement tools, Web3 drone data platforms, novel data center infrastructure, and an electricity-futures-backed stablecoin. The team combines investment, operational, and sector experience in energy, climate tech, infrastructure, and venture-backed scaling.

1 - 10 employees

Founded 2023

💸 Finance

⚡ Energy

☁️ SaaS

📋 Description

• Define the end-to-end architecture for an energy-focused CCaaS platform, prioritizing agentic AI capabilities (autonomous decision-making, emotional intelligence, multi-agent collaboration) and seamless integration with core utility systems (OMS, CIS, IVR, GIS). • Spearhead innovations in conversational AI, real-time sentiment analysis, omnichannel communications, and predictive analytics, leveraging utility-specific interaction data to train models for outage management, billing resolution, and crisis response. • Architect fault-tolerant, API-first platforms that natively integrate with utility operational systems, cloud infrastructure (AWS, GCP, Azure), and Kubernetes ecosystems for scalability during high-demand events (e.g., 500% call volume spikes). • Embed regulatory compliance (ADA, PUC mandates) and privacy-by-design principles into the platform, ensuring auditability, role-based access, and red-team testing for AI safety. • Develop, alongside Montauk Climate, an initial sales pitch and MVP to be leveraged to forge partnerships with utilities/IoUs, and articulate technical value propositions to stakeholders (investors, regulators, customers). • Recruit and mentor engineers and additional senior team members, fostering a culture of innovation and rapid prototyping.

🎯 Requirements

• 5+ years in technology leadership roles, including focus on AI/ML-driven SaaS platforms. • Proven track record in deploying AI solutions in regulated industries (utilities, healthcare, finance), with emphasis on compliance and scalability. • Degree in Computer Science, Engineering, or related field; MS or PhD in ML/AI is a plus. • Experience commercializing enterprise SaaS products, including negotiating technical or commercial partnerships with Fortune 500 companies. • Demonstrated ability to translate technical capabilities into revenue growth (e.g., leading pre-sales engineering or co-designing pilots with customers).

🏖️ Benefits

• None specified