Patient Support Coordinator

Job not on LinkedIn

🔥 10 minutes ago

🇬🇧 United Kingdom – Remote

💵 £28k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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Montu

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2019

🏥 Healthcare

💊 Pharmaceuticals

👥 B2C

💰 $3.5M Equity Crowdfunding - Montu Group on 2021-11

Healthcare • Pharmaceuticals • B2C

Montu is a UK-based medical cannabis company focused on making cannabis accessible, reliable, and integrated into modern healthcare. The company operates an integrated ecosystem (including pharmacy, appointment booking, and medication purchase) that streamlines the patient experience and establishes standards in cannabis care within the UK. Montu supports the medical community by educating on therapeutic applications, monitoring regulatory and research developments, and aims to ensure patients receive high-quality cannabis therapy over the long term.

📋 Description

• Serve as one of the first points of contact for patients accessing treatment through Montu UK • Manage approximately 450 inbound and outbound patient calls per week • Support patients with appointment bookings, treatment-related administration, complex enquiries and sensitive situations • Provide reassurance, guidance and practical support throughout the patient journey • Book appointments, complete documentation and resolve patient queries accurately and efficiently • Manage difficult conversations with empathy, patience and professionalism • Work closely with Clinical and Pharmacy teams to provide timely support and continuity of care • Maintain accurate patient records and ensure compliance with GDPR and internal procedures • Balance call volumes and performance expectations while maintaining a compassionate, patient-centred approach • Work 40 hours per week across five days, on shifts of either 7:30am–4:30pm or 9:30am–6:30pm, including required Saturday work

🎯 Requirements

• Previous experience in a high-volume, telephone-based customer service, contact centre or patient support environment • Experience handling complex enquiries and managing difficult or emotionally challenging conversations • Genuine empathy, patience and a strong desire to help others • Excellent verbal and written communication skills, with the ability to listen actively and adapt your approach to different situations • Emotional resilience and the ability to remain calm and professional under pressure • Strong organisational skills and the ability to manage competing priorities in a fast-paced environment • Confidence using multiple systems, with excellent attention to detail • Ability to work independently in a remote environment while remaining connected to a wider team • Previous healthcare experience would be beneficial • Legally authorised to work in the United Kingdom

🏖️ Benefits

• Work from home within the UK • 25 days annual leave, increasing to 27 days after one year and 30 days after two years, plus bank holidays • Employer pension matching contributions of up to 5% • Opportunities to learn, develop and progress within a growing healthcare organisation • Meaningful work supporting patients with complex medical conditions • Patient-centred purpose focused on improving access to treatment and patient care