Fraud Investigator, Overnight Team

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 £27.7k - £33.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 0%

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Monzo Bank

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🏦 Banking

💳 Fintech

👥 B2C

Banking • Fintech • B2C

Monzo Bank is a digital bank based in the UK, known for its innovative app offering a wide range of personal banking services. It provides features such as fee-free spending abroad, automatic bill sorting, early salary payments, and round-up savings. Monzo offers various account types, including joint accounts, under 16s accounts, and savings pots with competitive interest rates. Customers can manage savings, investments, and pensions directly through the app, along with credit and loan options. Monzo emphasizes strong security features and customer support, making banking easy and accessible for its users.

📋 Description

• Communicate with other banks about potential fraudsters in their customer base and Monzo’s customer base • Communicate with CIFAS about potential fraudsters in Monzo’s customer base • Liaise with law enforcement about crime discovered during investigations • Investigate unauthorised card fraud, unauthorised faster payment fraud, authorised card payment fraud, authorised faster payment fraud and third-party account takeover attempts • Make outbound calls to help prevent customers falling victim to scams • Investigate claims with empathy and attention to detail • Investigate and report fraud to other banks • Triage and take initial action on inbound communications from institutions • Create and action indemnities and defunds where needed • Probe for further evidence • Make decisions on cases and uphold or decline fraud claims • Submit accounts for closure where first-party concerns are identified • Safeguard compromised accounts and take remedial action • Advise and support fraud victims on future protection • Complete post-investigation activity • Gather evidence from flagged transaction data • Independently and collaboratively decide whether to release or block flagged transactions • Review customer limit-increase requests

🎯 Requirements

• Excellent English written and verbal communication skills • Previous experience in Fraud, banking/financial services or a related field • Ability to be persuasive and empathetic • Strong expertise in investigating, problem solving and decision making • Ability to work well independently and collaboratively with the wider team • Ability to work to deadlines • Values-driven approach aligned with Monzo’s core values • Ability to work 37.5 hours per week on overnight schedules • Availability Monday–Sunday with a 1-in-3 weekend rotation • Ability to make outbound calls

🏖️ Benefits

• Incentive Awards tied to your performance • Early evening allowance of £2503.00 per year or late evening allowance of £5006.00 per year, depending on start time • £1,000 learning budget each year for books, training courses and conferences • MacBook provided • Extra support for fully remote workers’ work-from-home setup • Work-from-home arrangement