Fraud Investigator, Part Time

🔥 13 hours ago

🇬🇧 United Kingdom – Remote

💵 £16.6k - £21.4k / year

⏱ Part Time

🟡 Mid-level

🟠 Senior

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Monzo Bank

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🏦 Banking

💳 Fintech

👥 B2C

Banking • Fintech • B2C

Monzo Bank is a digital bank based in the UK, known for its innovative app offering a wide range of personal banking services. It provides features such as fee-free spending abroad, automatic bill sorting, early salary payments, and round-up savings. Monzo offers various account types, including joint accounts, under 16s accounts, and savings pots with competitive interest rates. Customers can manage savings, investments, and pensions directly through the app, along with credit and loan options. Monzo emphasizes strong security features and customer support, making banking easy and accessible for its users.

📋 Description

• Gather and analyse evidence from flagged transaction data to identify active fraud attempts • Decide whether to release or block suspicious transactions • Investigate suspicious activity via phone and chat • Support and reassure customers during active fraud attempts • Secure compromised accounts and take remedial action • Triage incoming cases and review customer limit increase requests • Manage account closure processes when investigations identify first-party concerns • Provide tailored advice to fraud victims to help prevent future threats • Complete post-investigation activity and maintain a clean audit trail

🎯 Requirements

• Experience from Banking, Financial Services (e.g., FOS, HMRC), or a Law Enforcement background • Familiarity with common fraud typologies and investigative problem-solving; fraud specialist experience is ideal but not necessary • Ability to probe deeply during investigations and explain the reasoning behind decisions • Excellent English written and verbal skills • Ability to communicate persuasively and empathetically under pressure • Ability to work autonomously while collaborating with a wider team • Exceptional communication skills for difficult customer conversations • Confidence communicating via phone, in-app chat, and email, including inbound and outbound calls • Proactive approach to continuous improvement and acting on feedback • Solution-oriented problem-solving • Confidence making firm, independent decisions on complex cases • Ability to work the assigned permanent Saturday or Sunday rotation • Completion of an 11-week training programme

🏖️ Benefits

• Incentive Awards tied to your performance • £1,000 learning budget each year for books, training courses and conferences • Macbook provided to all employees • Extra support for fully remote workers’ work-from-home setup • Additional benefits listed by Monzo, pro rata