Fraud Team Manager – Out of Hours

🔥 31 minutes ago

🇬🇧 United Kingdom – Remote

💵 £32.2k - £43.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 0%

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Monzo Bank

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🏦 Banking

💳 Fintech

👥 B2C

Banking • Fintech • B2C

Monzo Bank is a digital bank based in the UK, known for its innovative app offering a wide range of personal banking services. It provides features such as fee-free spending abroad, automatic bill sorting, early salary payments, and round-up savings. Monzo offers various account types, including joint accounts, under 16s accounts, and savings pots with competitive interest rates. Customers can manage savings, investments, and pensions directly through the app, along with credit and loan options. Monzo emphasizes strong security features and customer support, making banking easy and accessible for its users.

📋 Description

• Lead a team of approximately 12 Fraud Investigators • Analyse performance and wellbeing trends, provide feedback, and coach team members • Manage performance, absence, wellbeing, and return-to-work processes • Maintain team engagement with daily work and Monzo’s wider mission • Support career development through personal development plans • Analyse, understand, and regularly report performance and absence data • Maintain accurate documentation • Support hiring across the Fraud domain • Report team performance during weekly check-ins with operations managers • Support service-level adherence and communicate with Workforce Management • Communicate and embed change within the team • Minimise breaches and risk events • Review complaints and quality assurance failures and identify improvements • Complete team quality checks and provide feedback • Chair employee-relations cases and make decisions consistent with Monzo’s values

🎯 Requirements

• Strong leadership and people management experience • Values-driven approach aligned with Monzo’s core values • Strong subject matter expertise in Fraud, able to resolve complex and technical escalations • Ability to coach and develop teams and individuals • Experience identifying performance and wellbeing trends and delivering coaching and support • Ability to provide specific actionable feedback to a wide range of audiences and levels • Ability to work independently and collaboratively as part of a team • Ability to work to deadlines and prioritise time-sensitive workloads • Availability to work 37.5 hours per week, 5pm–1:30am, Monday–Friday

🏖️ Benefits

• £2,503 overnight allowance • Incentive Awards tied to your performance • Guaranteed day off for your birthday (outside of your training period) • £1,000 learning budget each year for books, training courses and conferences • Macbook provided to all employees • Extra support for fully remote workers’ work-from-home setup