Senior Fraud Investigator, English & Spanish Speaking

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🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 £31.1k - £39.3k / year

⏰ Full Time

🟠 Senior

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Monzo Bank

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🏦 Banking

💳 Fintech

👥 B2C

Banking • Fintech • B2C

Monzo Bank is a digital bank based in the UK, known for its innovative app offering a wide range of personal banking services. It provides features such as fee-free spending abroad, automatic bill sorting, early salary payments, and round-up savings. Monzo offers various account types, including joint accounts, under 16s accounts, and savings pots with competitive interest rates. Customers can manage savings, investments, and pensions directly through the app, along with credit and loan options. Monzo emphasizes strong security features and customer support, making banking easy and accessible for its users.

📋 Description

• Gathering evidence from flagged transaction data and customers’ claim submissions and probing further where needed. • Using Monzo’s values to investigate suspicious transactions with empathy and attention to detail. • Reassuring and supporting customers through the process of identifying active fraud. • Safeguarding compromised accounts and ensuring customers can resume safe usage of their Monzo account. • Providing advice and support to victims of fraud on future protections. • Communicating with other banks about potential fraudsters in the customer base. • Communicating with CIFAS regarding potential fraudsters. • Engaging with law enforcement about crimes discovered during investigations. • Submitting accounts for closure based on investigation findings.

🎯 Requirements

• Strong English written and verbal communication skills. • Fluent in Spanish both written and verbal communication skills. • Strong team player and able to work effectively as part of a technical team. • Understanding of Fraud and handling various typologies of Fraud to reach resolutions for customers. • Ability to provide actionable specific feedback to a wide range of audiences and levels. • Significant experience identifying trends and delivering fraud technical training and coaching. • Knowledge of fraud prevention policy, regulations in the UK and the EU, and associated financial crime risks.

🏖️ Benefits

• £2,500 Multilingual Premium • £1,000 learning budget each year to use on books, training courses and conferences. • Guaranteed time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period. • Additional benefits available on the Monzo careers page.