Senior Service Analyst – 12 Month Fixed Term Contract

Job not on LinkedIn

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 £40.4k - £51k / year

⏳ Contract/Temporary

🟠 Senior

🧐 Analyst

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Monzo Bank

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🏦 Banking

💳 Fintech

👥 B2C

Banking • Fintech • B2C

Monzo Bank is a digital bank based in the UK, known for its innovative app offering a wide range of personal banking services. It provides features such as fee-free spending abroad, automatic bill sorting, early salary payments, and round-up savings. Monzo offers various account types, including joint accounts, under 16s accounts, and savings pots with competitive interest rates. Customers can manage savings, investments, and pensions directly through the app, along with credit and loan options. Monzo emphasizes strong security features and customer support, making banking easy and accessible for its users.

📋 Description

• Compile data-driven reports with key insights and actions for senior stakeholders, including weekly reporting, Monthly Business Reviews, Ops Monitoring, and Domain Weekly Business Reviews • Independently create fully functional Looker dashboards and standalone Management Information to support operations teams • Perform root-cause analysis by filtering, merging, and amending complex data across Looker, Anaplan, Airtable, and Google Sheets • Write efficient SQL code and facilitate automation to improve efficiency • Create dynamic burndown plans to predict return-to-service dates and forecast resolution of service situations • Manage cross-domain incidents using data-driven and dynamic solutions • Participate in a Monday-to-Friday incident on-call rota and occasionally support specific weekend projects • Conduct service deep dives to identify supply-and-demand gaps • Manage task views and routing to ensure work reaches the right person at the right time • Work closely with global operations functions to meet performance expectations and assess service impacts of proposed changes

🎯 Requirements

• Demonstrable experience in service delivery, optimisation, and workforce management within a fast-paced, high-growth environment • Ability to manage a project’s entire lifecycle with little oversight and lead solution implementation • Advanced ability to use Looker and Google Sheets for deep data storytelling • Ability to present clear findings via Google Slides and Google Documents • Experience handling incidents, creating actionable plans, and developing dynamic data-driven solutions • Comfortable with critical conversations and communicating effectively with a wide range of stakeholders • Ability to coach others to elevate team performance • Strong understanding of task views, task types, routing, scheduled activities, and workforce optimisation principles

🏖️ Benefits

• £1,000 learning budget each year for books, training courses and conferences • MacBook provided to all employees • Extra support for work-from-home setup for fully remote workers • Benefits package, with full list available via Monzo careers page