Team Manager – Core Support

15 hours ago

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Monzo Bank

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Banking • Fintech • B2C

Monzo Bank is a digital bank based in the UK, known for its innovative app offering a wide range of personal banking services. It provides features such as fee-free spending abroad, automatic bill sorting, early salary payments, and round-up savings. Monzo offers various account types, including joint accounts, under 16s accounts, and savings pots with competitive interest rates. Customers can manage savings, investments, and pensions directly through the app, along with credit and loan options. Monzo emphasizes strong security features and customer support, making banking easy and accessible for its users.

1001 - 5000 employees

Founded 2015

🏦 Banking

💳 Fintech

👥 B2C

📋 Description

• Leading and empowering your team to deliver a human, customer-focused service - helping people make money work for them, and solving problems that are in the way of that. • Coaching and developing your team to reach their full potential - thinking big, starting small, and owning every step of the journey. • Create and maintain a strong customer-first culture, keeping the team focused on what matters most—helping customers navigate their personal finances. • Lead, coach, and support your team to achieve their personal, professional, and performance goals. • Drive performance at both individual and team levels, ensuring we meet customer demand with the right level of service. • Review the quality of your team’s customer interactions, identifying opportunities for improvement both individually and structurally. • Hold regular feedback and development sessions, including weekly one-to-ones and team meetings. • Support your team with complex queries, providing clear explanations, demonstrations, and motivation to help them excel. • Encourage others to identify opportunities to improve the customer experience and enhance Monzo’s ways of working. • Use data to spot trends and address performance gaps, making informed decisions to drive improvement. • Guide your team through business changes, ensuring clarity and alignment within your area. • Keep your team motivated and engaged, even during periods of high demand, as we continue to grow.

🎯 Requirements

• Experienced in providing thoughtful, empathetic management, supporting individuals while driving performance. • Passionate about developing people and managing performance effectively. • Understanding of business needs and the role we play in meeting service delivery obligations. • Skilled at providing direction and motivation, navigating change, and driving a clear vision forward, even in ambiguous or changing situations. • Confident in handling difficult conversations, including absence and wellbeing management. • A proactive self-starter who takes initiative and stays curious. • Hands-on and solutions-focused, able to spot and resolve problems while adapting to shifting priorities.

🏖️ Benefits

• £1,000 learning budget each year to use on books, training courses and conferences. • We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. • Plus lots more! Read our full list of benefits.