RCM Manager

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November 19

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Mood Health

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B2C • Wellness

Mood Health is a telehealth mental health provider that connects patients with licensed clinicians for psychiatry and therapy via virtual visits. The company emphasizes comprehensive, whole-person assessments and personalized care plans, accepts insurance, and partners with health systems and referring clinicians to coordinate care. Mood Health aims to deliver accessible, high-quality mental health services from home through a clinician-driven platform.

11 - 50 employees

Founded 2020

👥 B2C

🧘 Wellness

📋 Description

• Oversee the full revenue cycle processes, from eligibility and benefits verification through collections, ensuring accuracy and compliance at every stage. • Review claims activity managed by our third-party billing team; identify trends, errors, or bottlenecks impacting revenue performance. • Track and analyze denials, collaborate with the billing partner to resolve issues, and implement corrective actions that reduce rework and improve clean claim rates. • Support patients in understanding insurance coverage and resolving billing or eligibility questions with empathy and clarity. • Post payments, reconcile accounts, and ensure all revenue is accurately captured and reported. • Manage the day-to-day relationship with our external billing vendor, providing data, reviewing performance, and ensuring accountability to service-level expectations. • Develop and present reports on key RCM metrics (days in A/R, denial rate, collection timelines) to leadership, driving continuous process improvement.

🎯 Requirements

• 4+ years of experience in revenue cycle management, medical billing/coding, or similar healthcare operations role. • You’re detail-oriented, organized, and able to manage multiple tasks with competing deadlines. • You’ve worked with denial management and understand root causes of claim rejections and appeals. • You’re comfortable working with metrics and data able to use performance data to drive change. • You’re proactive, collaborate well with cross-functional teams, and aren’t afraid to get hands-on when needed. • Familiarity with Revenue Cycle systems • Excellent communication skills, both written and verbal you’ll partner with clinical, billing and leadership teams.

🏖️ Benefits

• Competitive base salary + generous performance-based bonuses for exceeding booking goals. • Be part of a mission-driven company that’s rewriting the playbook for mental healthcare. • A collaborative, supportive culture where your work directly impacts lives every day. • Growth opportunities—develop customer-facing, communication, and sales skills in a fast-growing healthcare company.