Onboarding Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 £30k / year

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🚀 Onboarding Specialist

👻 Ghost score 0%

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Moodle

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2002

📚 Education

☁️ SaaS

💰 $1.4M Venture Round on 2021-08

Education • Software • SaaS

Moodle is a leading open-source learning management system (LMS) that provides flexible, secure, and accessible online learning spaces for educators and learners worldwide. Designed to empower educators, Moodle offers extensive features including course customisation, content management, collaboration tools, assessment functionalities, and progress tracking. Its modular architecture allows integration with various plugins and additional functionalities, making it adaptable to different educational and corporate training environments. With solutions for K-12, higher education, vocational training, workplace learning, and more, Moodle is committed to improving teaching outcomes and enhancing learning experiences through both its core platform and a range of specialist services provided by Certified Partners and Service Providers. Moodle also emphasizes data security and privacy, ensuring a trusted platform for its users.

📋 Description

• Manage a portfolio of schools through every stage of their onboarding journey. • Manage multiple customer onboarding journeys from point of sale through to training handover. • Lead onboarding consultations to understand customer needs, discuss onboarding options, and guide customers through setup processes. • Build strong customer relationships and act as the primary point of contact during onboarding. • Maintain accurate customer records and capture key information in the CRM system. • Handle inbound and outbound calls and emails, answering customer questions quickly and effectively. • Work towards agreed KPIs to help customers complete onboarding within target timeframes. • Collaborate with internal teams to coordinate technical support and resolve customer issues. • Partner with trainers to ensure seamless handovers and a positive customer experience. • Identify customers at risk of disengagement and work with colleagues to re-engage and support them. • Champion customer success and look for ways to add value throughout the onboarding journey.

🎯 Requirements

• Previous experience in a customer onboarding, customer success, account management, or customer support role. • Experience working directly with customers in a customer-facing environment. • Strong organisational and time management skills, with the ability to manage multiple priorities. • Experience scheduling and coordinating meetings using Microsoft Teams and Zoom. • Experience using CRM systems and confidence learning new software platforms. • Excellent communication and presentation skills with a friendly, professional approach. • The ability to adapt your communication style to suit different audiences. • Confidence leading customers through onboarding journeys and demonstrating processes (full product training provided). • A proactive mindset and the ability to think creatively when overcoming challenges or handling objections. • A collaborative approach and a passion for working as part of a supportive team. • French or Arabic would be ideal. • Must reside in and hold the right to work in the United Kingdom. • Sponsorship is not offered for this position. • Role is subject to DBS and background checks. • Applicants must already hold a full work permit.

🏖️ Benefits

• 25 Days a year plus Bank Holidays (3 to be used for our Christmas shutdown) • A day off for your birthday to celebrate in style! • Workplace Nursery scheme • 5 volunteering days a year to use for the causes of your choice • Access to a benefits and discount platform with access to 1000’s of discounts at retailers, leisure attractions and restaurants • BUPA Healthcare, Life assurance, Permanent health insurance • Pension scheme with enhanced employer contribution – up to 8% • Season ticket loan and EAP