Fire Alarm Service Manager

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November 24

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Morgan Fire Protection

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Compliance • Security • B2B

Morgan Fire Protection is a company that specializes in providing a comprehensive range of fire protection equipment and services. Established for over 30 years, they are part of the Marlowe Critical Services and offer services throughout the UK. The company offers a wide array of services such as fire extinguishers, fire alarms, emergency lighting, dry risers, fire risk assessment, staff fire training, portable appliance testing, and safety signage. Morgan Fire Protection is committed to delivering quality products at competitive prices, ensuring businesses meet fire safety and compliance regulations. They serve local authorities, housing associations, construction companies, educational establishments, and private sector companies.

2 - 10 employees

Founded 1993

📋 Compliance

🔐 Security

🤝 B2B

📋 Description

• Responsible for the day-to-day leadership and operational delivery of fire alarm maintenance and remedial services in line with BS 5839-1:2025. • Managing planned preventative maintenance (PPM), addressing backlogs, allocating reactive works. • Ensuring remedial actions are completed efficiently. • Overseeing the execution of Planned Preventative Maintenance (PPM) schedules, ensuring timely delivery and high completion rates. • Proactively reviewing and managing service backlogs, prioritising safety-critical tasks. • Allocating and monitoring reactive maintenance tasks, ensuring adherence to Service Level Agreements (SLAs). • Managing the full lifecycle of remedial works, including scoping, scheduling, execution, and post-completion follow-up. • Providing line management to Service Desk and Engineering Team Leaders. • Leading regular team meetings and conducting structured performance reviews to drive accountability and development. • Identifying skill gaps and training needs.

🎯 Requirements

• Extensive experience in fire alarm service management, or a comparable role within the life safety or building services sector, with a demonstrable track record of delivering high standards of compliance, service performance, and customer satisfaction. • In-depth knowledge of BS 5839-1:2025, with the ability to interpret and apply regulatory requirements to ensure full statutory and operational compliance. • Strong technical proficiency in fire detection and alarm systems, including fault diagnosis, remedial works, and system lifecycle management. • Proven leadership experience managing multi-disciplinary teams, including field engineers and service desk personnel, with a focus on performance development, effective coordination, and operational efficiency. • Exceptional communication, organisational, and leadership capabilities, enabling the ability to build strong stakeholder relationships and drive cross-functional collaboration. • Proficient in the use of service management platforms and reporting tools, with the ability to extract, analyse, and interpret data to inform decision-making and performance improvement initiatives

🏖️ Benefits

• Competitive Base Salary – Up to £55,000, commensurate with experience and expertise. • Generous Car Allowance, supporting your mobility and professional needs. • Royal London Pension Scheme, helping you plan confidently for the future with trusted financial security. • Life Assurance – 4x Annual Salary, giving you and your loved ones added peace of mind. • Generous Paid Leave, including annual holidays plus all UK bank holidays – because work-life balance matters. • Industry-Leading Referral Bonus – Up to £1,000 per successful hire, with no cap on the number of referrals. • Mental Health & Wellbeing Support, including access to dedicated resources and assistance programmes. • Employee Recognition Programme, celebrating your achievements, dedication, and impact. • Ongoing Training, Development & Career Progression, with clear pathways to grow within the business.