Senior Customer Support Manager – Federal Civil/LEA

Job not on LinkedIn

November 26

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

🗻 New Hampshire – Remote

Although this job is listed in New Hampshire, this company may be open to hiring remote in other states.

+3 more states

🐊 Florida – Remote 🗻 New Hampshire – Remote 🦀 Maryland – Remote 🌴 South Carolina – Remote ☕ Washington – Remote

💵 $89k - $113.5k / year

⏰ Full Time

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

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Motorola Solutions

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Security • Telecommunications • Enterprise

Motorola Solutions is a company that provides a comprehensive safety and security ecosystem, offering technology solutions to protect people, property, and places. The company specializes in critical communications, video security systems, command center solutions, and managed & support services. Their products include mission-critical P25 radios, professional DMR radios, broadband devices, and video security systems powered by AI analytics. Motorola Solutions serves various industries, including public safety, education, healthcare, law enforcement, and more, with a focus on enhancing operational efficiency and response in critical situations. They are committed to delivering solutions that help their customers stay connected, communicate clearly, and act with certainty in the harshest conditions.

10,000+ employees

Founded 1928

🔐 Security

📡 Telecommunications

🏢 Enterprise

📋 Description

• The Sr. CSM manages Federal Government Land Mobile Radio service contracts with the responsibility for successful deliveries on all services designed for and utilized by the assigned customers. • Major emphasis on cultivating and developing key relationships and growing managed service product sales in multi-levels of large customer accounts. • Work closely with Sales Account Management, Pre-sale and Post-sale teams to service customers and to continue to grow the overall Motorola Service business. • Be responsible for goal driven business growth, account service plans, individual goals, and further development on customer satisfaction strategies. • Be responsible for achieving P&L goals, including those for service billings, and cost/margin performances. • Successfully market Motorola service capabilities to account base offered through the Federal Systems Technologists group, Federal Repair Depot, Authorized Service Subcontractors, and the National System Support services.

🎯 Requirements

• 5+ years of successful experience with lifecycle service account management, systems implementation/integration, LMR sales, or LMR engineering is desired. • Knowledge of Motorola RF systems and products is a plus • Knowledge and experience utilizing Google Suite and Microsoft business software (e.g. Word, Excel, and PowerPoint) is required • Job performance depends on ability to successfully utilize Oracle and Salesforce applications. • Experience with US Federal Government contracts performance is a plus • Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified and sensitive information. • US Citizen with ability to obtain US Government clearance(s).

🏖️ Benefits

• Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • and more!