Software Customer Success Manager

November 1

🗻 New Hampshire – Remote

Although this job is listed in New Hampshire, this company may be open to hiring remote in other states.

+4 more states

🗻 New Hampshire – Remote 🏖️ New Jersey – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote

💵 $90k - $100k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

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Motorola Solutions

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Security • Telecommunications • Enterprise

Motorola Solutions is a company that provides a comprehensive safety and security ecosystem, offering technology solutions to protect people, property, and places. The company specializes in critical communications, video security systems, command center solutions, and managed & support services. Their products include mission-critical P25 radios, professional DMR radios, broadband devices, and video security systems powered by AI analytics. Motorola Solutions serves various industries, including public safety, education, healthcare, law enforcement, and more, with a focus on enhancing operational efficiency and response in critical situations. They are committed to delivering solutions that help their customers stay connected, communicate clearly, and act with certainty in the harshest conditions.

10,000+ employees

Founded 1928

🔐 Security

📡 Telecommunications

🏢 Enterprise

📋 Description

• Serve as a Senior Customer Success Manager who works regionally with new and existing US Federal Government Public Safety clients to maximize usage, value and product satisfaction. • Partner with customers to promote their full adoption of Motorola products and services, including increasing their ongoing use, value creation and product satisfaction across key user populations. • Ensure customer outcomes are clearly documented, understood and realized. • Model exemplary behavior from an adherence to process and best practices perspective. • Identify opportunities for continuous improvement, and drive statewide and regional strategies as appropriate. • Align Motorola Software to the agency’s outcomes, identify any risks or gaps to achieving those outcomes and deliver creative, cross-functional solutions to customer challenges. • Grow and cultivate strong customer sentiment and reference by developing trust over time and delivering consistent follow-through. • Build relationships with technical and command leadership agency representatives.

🎯 Requirements

• 7+ years of experience in one or more of the following: customer advocacy, sales, engineering, public safety or project management. • 2+ years working with enterprise-level customers is desired. • Working knowledge of Motorola Solutions Land Mobile Radio, Command Center and Mobile Video Software including: Motorola FLEX, PremierOne, CommandCentral, AWARE, Vesta, Rave Solutions, Mobile Video, and License Plate Recognition. • Strong portfolio management skills with a proven system for tracking multiple customer requests, issues, and strategic plans. • A proven track record of leading process improvements within large organizations. • Previous experience tracking product adoption and customer engagement through data-analysis tools. • Experience serving as a customer manager with the ability to understand the needs of the client and deliver on those needs. • Strong executive presence and presentation skills. • Understanding of accounting principles is a plus. • Ability to stay on-task with minimal supervision. • Demonstrated ability to deal with change and excel in high-stress situations. • Proficiency in the use of the Google Suite products. • Gainsight and Salesforce experience is a plus. • Ability to travel 35+% to customers. • Experience with customers in the Federal Markets is preferred.

🏖️ Benefits

• Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • and more!