Customer Care Advisor, English Speaker

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Mountain Warehouse

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1997

🛒 Retail

🛍️ eCommerce

👥 B2C

Retail • eCommerce • B2C

Mountain Warehouse is a UK-based outdoor retailer offering affordable clothing, footwear and equipment for walking, camping, skiing, water sports and travel. It sells waterproof jackets, walking boots, tents, sleeping bags, base layers and a wide range of accessories for men, women, kids and babies through its e-commerce site and physical stores, often promoting seasonal offers and international shipping. The brand positions itself as practical, value-focused outdoor gear for everyday adventures and occasional expeditions.

📋 Description

• - Provide fast, friendly, and effective support via phone, live chat, and email • - Help customers throughout their journey—from product queries to post-purchase care • - Collaborate with internal teams to provide timely resolutions • - Monitor and report customer trends to improve our service • - Take ownership of your personal development and contribute positively to the team • - Maintain strong performance aligned with KPIs and company values

🎯 Requirements

• - Fluent in English (spoken and written) • - Previous experience in a customer-facing role (retail, contact centre, hospitality etc.) • - Clear, confident communicator with excellent written skills • - Comfortable handling challenging conversations with empathy and professionalism • - Familiar with tools like Outlook, Word, Excel, and web browsers • - Experience with eCommerce platforms (e.g. Amazon, eBay) and contact centre platforms is a bonus • - Positive, energetic, and proactive with a “can-do” attitude • - Thrive in a fast-paced environment and enjoy working as part of a supportive team

🏖️ Benefits

• - Competitive salary and benefits package • - Fully remote • - Holiday allowance • - 50% staff discount & 25% for family and friends • - Pension scheme