Maintenance of Way Equipment Services
Transport • Hardware
Maintenance of Way Equipment Services is a leading provider of railroad track maintenance and support equipment. Based in a 32,000 square foot facility, the company specializes in the sale, leasing, and overhaul of various types of heavy equipment and tools used for rail maintenance. They offer a wide range of services including equipment inspection, repair, and refurbishment, as well as certified FRA Hi-Rail inspection services. With a focus on providing reliable and cost-effective solutions, they cater to different stages of rail maintenance and production projects, ensuring equipment is work-ready and affordable.
11 - 50 employees
Founded 2018
đźš— Transport
🔧 Hardware
Customer Support Specialist
Job not on LinkedIn
November 6
Maintenance of Way Equipment Services
Transport • Hardware
Maintenance of Way Equipment Services is a leading provider of railroad track maintenance and support equipment. Based in a 32,000 square foot facility, the company specializes in the sale, leasing, and overhaul of various types of heavy equipment and tools used for rail maintenance. They offer a wide range of services including equipment inspection, repair, and refurbishment, as well as certified FRA Hi-Rail inspection services. With a focus on providing reliable and cost-effective solutions, they cater to different stages of rail maintenance and production projects, ensuring equipment is work-ready and affordable.
11 - 50 employees
Founded 2018
đźš— Transport
🔧 Hardware
đź“‹ Description
• Respond to customer inquiries via phone, email, chat, and social media channels in a timely and professional manner • Maintain a deep understanding of our payment products and services to provide accurate information and support to customers • Identify and escalate critical issues to the appropriate departments, providing insights and suggestions for improvement • Ensure all customer interactions comply with company policies, industry regulations, and data privacy standards • Stay updated on new features, industry trends, and best practices through continuous learning and training • Accurately document customer interactions, issues, and resolutions in our CRM system • Diagnose and resolve customer issues related to e-payment transactions, account management, and technical problems
🎯 Requirements
• Previous experience in customer support, preferably in the fintech or financial sector • Proficient in using CRM software and help desk tools • The level of English C1 is a MUST (both written and spoken) • Excellent verbal and written communication skills; ability to explain complex concepts clearly and concisely • Strong analytical and troubleshooting skills with a proactive approach to resolving issues • Demonstrated ability to provide excellent customer service and maintain a customer-centric mindset • Ability to work collaboratively in a team environment and contribute to team goals • Comfortable working in a fast-paced, dynamic environment and handling multiple tasks simultaneously
🏖️ Benefits
• Comprehensive insurance • Local perks • Flexible working arrangements • Hybrid working model
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