Customer Success Manager

🕒 October 21

🍂 Massachusetts, Wisconsin – Remote

🍂 Massachusetts – Remote 🧀 Wisconsin – Remote

💵 $95k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Moxe

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🔌 API

Healthcare • Healthcare Insurance • API

Moxe is a healthcare technology company that empowers smarter, simpler, and more secure data exchange to improve healthcare outcomes. By collaborating with EHRs, health systems, and payers, Moxe digitizes the release of information and enables bi-directional data exchange. Their API-first approach revolutionizes the secure exchange of clinical information, ensuring that actionable insights are seamlessly integrated into clinical workflows. Moxe's solutions support various aspects of healthcare, including risk adjustment, quality improvement, payment integrity, and care management.

📋 Description

• Support customers through the Moxe Customer Journey from implementation through adoption, renewal, and growth • Become each customer’s trusted advisor and drive adoption of Moxe’s products • Deliver customer value and achieve customers’ business outcomes • Leverage customer data to drive engagement, satisfaction, and retention • Identify customer needs, renewal opportunities, and expansion opportunities • Translate customer needs into internal tasks and execute them • Collaborate with Customer Success Managers, Sales Executives, Implementation Strategists, and Support Engineers • Ensure customers have an optimal experience and achieve desired outcomes

🎯 Requirements

• Healthcare industry domain expertise, including robust knowledge of at least one of: value-based care, electronic medical records, quality programs, health information management, and/or insurance markets (Commercial, Medicare and/or Medicaid) • Prior start-up experience helpful • Ability to excel independently in a fast-paced, evolving, and ambiguous environment • High degree of proficiency in CRM and modern SaaS CS tools • Experience analyzing and synthesizing information to drive customer engagement, actions, and improvements • Excellent verbal and written communication skills • Excellent time management and ability to prioritize • Bachelor's degree required; healthcare-related field preferred • 3+ years of Customer Success Management/Account Management experience managing delivery of technology/software solutions in a healthcare setting • Previous SaaS experience strongly preferred • Prolonged periods of sitting at a desk and working on a computer

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