
Artificial Intelligence • API • SaaS
mpathic is an AI-driven safety and analytics company that offers SaaS products and APIs to record, transcribe, analyze, and improve human–AI and human–human interactions in clinical, life‑science, and enterprise settings. Their offerings include speech-to-text transcription, PII redaction, behavior and checklist analytics, human-curated benchmarking datasets, red‑teaming expertise, and an Observing Agent API to add domain-informed guardrails for healthcare and medical agents. mpathic targets life sciences, clinical research organizations, healthcare providers, insurers, and HR/enterprise teams focused on empathy, safety, bias reduction, and compliance.
11 - 50 employees
Founded 2021
🤖 Artificial Intelligence
🔌 API
☁️ SaaS
2 days ago

Artificial Intelligence • API • SaaS
mpathic is an AI-driven safety and analytics company that offers SaaS products and APIs to record, transcribe, analyze, and improve human–AI and human–human interactions in clinical, life‑science, and enterprise settings. Their offerings include speech-to-text transcription, PII redaction, behavior and checklist analytics, human-curated benchmarking datasets, red‑teaming expertise, and an Observing Agent API to add domain-informed guardrails for healthcare and medical agents. mpathic targets life sciences, clinical research organizations, healthcare providers, insurers, and HR/enterprise teams focused on empathy, safety, bias reduction, and compliance.
11 - 50 employees
Founded 2021
🤖 Artificial Intelligence
🔌 API
☁️ SaaS
• Design and role-play chat experiences with AI agents across diverse clinical and emotional scenarios • Perform or simulate characters across ages, backgrounds, severity levels, and emotional states (spoken or written) • Write dialogue scripts, scenario outlines, or narrative prompts for testing edge cases in mental-health contexts • Conduct qualitative analyses of conversations to derive taxonomies, personas, and behavioral patterns • Translate clinical expertise into structured prompt patterns and evaluation rubrics • Provide expert clinical feedback on internal mental-health policy development • Collaborate with engineering and research teams to define evaluation metrics for tone, psychological validity, and appropriateness • Identify and document failure cases, risk signals, and edge behaviors • Contribute to scenario modeling, red teaming, and rapid experimentation cycles • Ensure all work adheres to strict confidentiality agreements and NDAs • Implement quality-assurance protocols for conversation and behavioral analysis • Participate in review sessions with engineers, researchers, and clinical consultants
• Knowledge of crisis intervention, risk assessment, and safety planning • Demonstrated experience in creative writing, theatre, improv, acting, voice acting, or character-driven role-play • Interest in NLP, AI, ML, safety evaluation, or speech-signal processing • Strong understanding of mental-health ethics, boundaries, and responsible handling of sensitive data • Ability to telecommute and use Slack, LLM tools (trainable), and Microsoft 365 • Comfort with ambiguity, iteration, and emerging technology • Ability to integrate constructive feedback • Clinical experience with severe pathology, crisis populations, individuals experiencing mental-health crises, and vulnerable youth or young adults • In-progress or completed clinical degree or independent licensure (e.g., Clinical Psychology, Counseling, Social Work, Psychiatry, or related field) • Participation or familiarity with Discord, Reddit, gaming communities, or narrative role-play environments • Background in trust & safety, content moderation, or policy development • Experience with AI/ML in clinical or healthcare settings • Experience with data classification, annotation, or qualitative analysis projects
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