Technical Helpdesk Engineer, Automotive

🔥 15 hours ago

🇬🇧 United Kingdom – Remote

💵 £34k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MSX International

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🚘 Automotive

🤖 Artificial Intelligence

Consulting • Automotive • Artificial Intelligence

MSX International is a company dedicated to empowering the automotive industry by providing innovative solutions for sales performance, customer engagement, and repair optimization. They utilize advanced technologies including AI to enhance customer experiences and streamline operations for automotive businesses. With a focus on enhancing efficiency, driving business growth, and maximizing customer satisfaction, MSX International supports their clients across the dynamic mobility landscape.

📋 Description

• Answer support requests and deliver high-quality diagnostic and repair service • Follow the repair process and monitor its success • Analyze and report process gaps and advise on how to address them • Review existing processes to increase quality • Report dealer performance on escalated cases • Communicate with retailer staff, help and coach them • Find root causes for technical deviations and prevent future support needs • Document complex technical issues for the central organization • Build relationships with retailers and customers • Continually improve the effectiveness of the function

🎯 Requirements

• Trained and certified to ‘Master Technician’ status or equivalent • Electrical diagnosis skills and experience • High voltage/EV experience desirable • Ability to investigate, report on, and diagnose complex vehicle systems, either hands on or remotely • Ability to focus on multiple tasks and deadlines simultaneously • Experienced automotive technical engineer • Passion for cars and delivering exceptional customer experience

🏖️ Benefits

• Company Laptop • 25 days annual leave • Company contributory pension plan • Cash back health care scheme • Life assurance • Car salary exchange scheme • Potential to progress within the company, with global opportunities updated regularly • 100% work from home option within the UK