Customer Support Specialist

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MultiBank Group

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2005

💸 Finance

💳 Fintech

₿ Crypto

Finance • Fintech • Crypto

MultiBank Group is a global financial services firm founded in California in 2005 that provides retail and institutional trading in FX, CFDs, commodities, stocks and crypto. It operates regulated brokerage and exchange businesses (including mb. io and MEX Exchange), offers institutional liquidity and prime brokerage services, and runs affiliate and franchise programs for partners. The group promotes fintech innovation—blockchain tokenization of assets, a native token (MBG), AI-driven trading tools, and a mobile/web trading ecosystem—while servicing over 2 million clients across 25+ offices and multiple regulated entities.

📋 Description

• Respond to client queries across live chat, email, and phone promptly and professionally • Provide support to Chinese-speaking clients across UK and Canada coverage hours • Deliver high-quality support during evening shift operations, ensuring service-level agreements and response-time targets are met • Support clients through account opening, verification, funding, and withdrawal processes • Help clients navigate MT4, MT5, and the MultiBank-Plus platform • Escalate complex or sensitive cases to the relevant internal team and follow through to resolution • Keep accurate records of client interactions and contribute to knowledge-base improvements • Follow all compliance, KYC, and data-protection requirements

🎯 Requirements

• Strong written and verbal communication skills • Fluency in Mandarin and English, both written and spoken. Cantonese is an advantage • A client-first attitude with patience, professionalism, and the ability to remain calm under pressure • Comfortable supporting clients across live chat, email, and phone • Eligibility to work remotely from the relevant location • Experience in customer support within Forex, fintech, brokerage, online trading, or financial services is preferred

🏖️ Benefits

• Competitive salary plus performance-based incentives • Access to a dynamic, international, and fast-growing environment • Strong opportunities for career progression within a global financial group • Be part of a business committed to innovation, excellence, and long-term growth