Customer Service Representative

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September 12

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MULTI SEAL Tire Sealants

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Automotive • Manufacturing • Retail

MULTI SEAL Tire Sealants is a company specializing in tire sealant products designed for industrial and recreational applications. Their products provide solutions to prevent air loss in tires, enhancing safety and performance for vehicles used in demanding environments. They focus on non-passenger vehicle tire sealants, offering a range of options tailored to industrial and lifestyle uses.

11 - 50 employees

Founded 1981

🛒 Retail

📋 Description

• Provide customer service support for the company’s stores • Phone line coverage • Monitor ticketing system and participate in resolution of issues for assigned case types • Assist customers with order and return inquiries • Assist with general customer service tasks, such as voicemail monitoring • Adapt responsibilities as the needs of the rapidly growing team change • Work in an entrepreneurial environment to learn customer needs and develop improved service methods

🎯 Requirements

• High School Diploma or equivalent • Must not have had any disciplinary actions regarding attendance, conduct and/or performance in the past 90 days, and must not be approaching such action • Available for shifts (scheduled 5 days per week, Monday–Saturday): 5:00am-2:00pm PST; 6:00am-3:00pm PST; 7:00am-4:00pm PST; 8:00am-5:00pm PST • High speed Wi-Fi connection of at least 100 MBPS, hard wired with ethernet cord & backup internet source • Minimum of 1 year of experience handling inbound calls in a fast-paced, high-volume call center (12 months) • Experience with tires or automotive industry (preferred) • Bilingual in Spanish and English (preferred) • Comfort with Google Suite products and/or Microsoft Office products • Based remotely in Manila, Philippines (must be located in Manila) • Submit resume in English