Director of SST Operations

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🕒 April 22

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Avenu Insights & Analytics

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1978

🏛️ Government

📋 Compliance

☁️ SaaS

Government • Compliance • SaaS

Avenu Insights & Analytics is a firm dedicated to enhancing revenue recovery and compliance for state and local governments. The company provides a comprehensive suite of services and software solutions aimed at maximizing transparency and operational efficiency while helping taxpayers meet their obligations. With expertise in compliance auditing, digital transformation, and public records management, Avenu collaborates with government entities to identify new revenue opportunities and optimize citizen services.

📋 Description

• Partner with the DMV Business Unit General Manager to define and execute the strategic vision for the self-service terminal (kiosk) business. • Identify and evaluate new market opportunities, partnerships, and product/service expansions that drive sustainable growth. • Monitor industry trends, regulatory changes, and emerging technologies to continuously evolve the business strategy. • Drive innovation in self-service solutions, including enhancements to user experience, accessibility, digital and AI integration. • Partner to own the P&L, including budgeting, drive revenue growth, and margin expansion, and lead planning and forecasting. • Build trusted relationships, anticipate customer needs, and deliver meaningful outcomes. • Establish and maintain executive-level relationships with state agencies, DMV stakeholders, and strategic partners. • Oversee end to end operations, drive cross functional execution, and implement scalable processes and systems. • Provide coaching, mentorship, and performance management to develop future leaders.

🎯 Requirements

• Bachelor’s degree required, MBA or advanced degree preferred. • 8+ years of progressive leadership experience, with significant responsibility for business unit performance, operations, or general management. • Demonstrated success owning or co-owning P&L and delivering measurable financial results in a growth-oriented environment. • Experience scaling a product, platform, or service offering, ideally in a technology-enabled or SaaS environment. • Strong understanding of operational management, including process design, performance optimization, and cross-functional execution. • Proven ability to build and lead high-performing teams, including hiring, developing, and retaining top talent. • Experience managing complex customer relationships, including government or enterprise clients. • Familiarity with regulated environments and the ability to navigate multi-jurisdictional requirements. • Experience working with hardware-enabled platforms, self-service technologies, kiosks, or similar products and solutions. • Strong financial acumen, including budgeting, forecasting, and financial analysis.

🏖️ Benefits

• Competitive benefits and compensation package