Customer Experience Assistant

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August 8

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TransPerfect Music City Bowl

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Sports • Media • B2C

TransPerfect Music City Bowl is an annual postseason college football game held in Nashville, Tennessee. It has a significant economic impact on the Nashville area, contributing $400 million to the community by attracting visitors during one of the city's slowest tourism weeks. The bowl has been a staple of the college football scene since 1998, garnering a national audience through televised coverage, reaching 95 million viewers over its history. It also supports collegiate athletics with financial payouts to participating universities.

11 - 50 employees

Founded 1998

⚽ Sports

📱 Media

👥 B2C

📋 Description

• Customer Experience Assistant • Reporting to: Customer Experience Manager • Hours: 10am - 7pm (UK time) • Location: Remote • Start Date: 1 September 2025 • Salary: R24 000 per month • Our client is the leading property marketplace for the food industry. They work with landlords across retail, leisure and food services, listing properties like takeaways, restaurants, dark kitchens, pub kitchens and central production units. They utilise kitchen space in places like sports stadiums, bingo halls and galleries, helping high growth food vendors find, license and utilise commercial space across the UK. • Our client is looking for an experienced and confident Customer Service Assistant to enhance their customer experience and provide first class support for their Hosts and Food Vendors via remote channels. The successful candidate will be the first point of contact for all new and existing customer enquiries and will become an expert in understanding their customers’ needs. If you’re interested in working for a tech start up with a bright future, recent funding, and ambitious plans to take over the commercial property and F&B sector, this could be the perfect role for you. • Working closely with the sales and operations team, you will;

🎯 Requirements

• You’ll have experience handling complex customer problems • You’ll be confident and have great interpersonal skills to build relationships as well as strong verbal and written communication skills • You’ll be tech-savvy: Proficiency in Google Docs, Google Sheets, Hubspot, and communication tools like Slack, Gmail and Whatsapp will be beneficial • You’ll be comfortable providing assistance with financial enquires and handling invoices • You’ll be organised and have experience of multi tasking and prioritising your workload • Finally, you’ll be an enthusiastic self starter, happy to work on your own as well as part of a team

🏖️ Benefits

• Competitive salary based on experience. • Flexible remote work environment. • Opportunity to work with a dynamic and growing team.