Customer Service Team Lead

Job not on LinkedIn

October 22

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Muvr

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Muvr is temporarily undergoing website maintenance due to high demand and exciting updates. The company encourages users to download their mobile app from the App Store or Google Play to receive instant quotes. Muvr appears to be associated with providing quotes for a specific service through their app.

11 - 50 employees

Founded 2023

📋 Description

• Lead, coach, and support a team of customer service agents across multiple channels (chat, email, phone, in-app) • Monitor daily performance to ensure SLA adherence (response time, resolution time, CSAT) • Handle escalations and guide agents through complex cases • Provide regular coaching, 1:1s, and training refreshers • Partner with Workforce Management on scheduling and volume forecasting • Review QA feedback and help agents improve tone, compliance, and process alignment • Report team metrics and escalate systemic issues to leadership.

🎯 Requirements

• 3+ years in customer service, with 1–2 years in a team lead or supervisory role • Experience in high-volume support environments (logistics, marketplace, SaaS a plus) • Strong leadership and coaching skills — able to motivate and guide a team • Data-driven mindset with comfort in monitoring SLAs and KPIs • Excellent communication skills (verbal and written) • Calm under pressure with strong problem-solving ability.

🏖️ Benefits

• Competitive compensation • Opportunities to grow into broader leadership roles in Operations and Community Ops