Customer Support Representative

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October 22

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Muvr

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Muvr is temporarily undergoing website maintenance due to high demand and exciting updates. The company encourages users to download their mobile app from the App Store or Google Play to receive instant quotes. Muvr appears to be associated with providing quotes for a specific service through their app.

11 - 50 employees

Founded 2023

📋 Description

• Provide clear, empathetic, and professional support to customers with booking, payment, refund, and account inquiries. • Support providers with job access, proof-of-delivery, and payout questions. • Apply Muvr’s policies and SOPs consistently (cancellations, refunds, damages, safety). • Escalate safety, abuse, fraud, and complex compliance issues immediately to the right teams. • Accurately document all cases in our CRM and ensure smooth handoffs. • Meet or exceed SLA targets for response and resolution times. • Contribute insights from customer interactions to improve processes and customer experience.

🎯 Requirements

• 1–2 years of experience in customer support, call center, or service-related roles. • Excellent written and verbal communication skills. • Strong problem-solving skills with attention to detail. • Multi-tasking abilities. • Proficient in English for voice support. • Spanish fluency is a plus but not required. • Ability to work in a fast-paced, high-volume environment. • Tech-savvy, comfortable using CRM and ticketing tools. • Empathy and patience when dealing with frustrated or stressed customers. • Flexibility to work evenings, weekends, or holidays as needed.

🏖️ Benefits

• Competitive pay. • Career growth opportunities in Community Ops, Training, QA, and Leadership. • Remote-first culture with a supportive, collaborative team.