Case Specialist

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🕒 April 30

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My Amazon Guy

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2018

📣 Marketing

🛍️ eCommerce

🏪 Marketplace

Marketing • eCommerce • Marketplace

My Amazon Guy is a full-service Amazon-focused e-commerce agency that helps brands grow their sales and solve marketplace problems through Seller Central management. They provide end-to-end services including Amazon PPC advertising, a 4-phase SEO/listing optimization process, A+ and Brand Store design, account troubleshooting and reinstatement, brand registry support, inventory and catalog management, analytics and reporting, and DTC marketing services beyond Amazon. The agency serves brands and Amazon sellers with audits, coaching, and ongoing platform optimization to drive traffic, conversions, and revenue.

📋 Description

• Utilize advanced Excel skills for data analysis, reporting, and tracking refund cases to ensure accuracy and efficiency. • Apply knowledge of logistics to enhance understanding of supply chain processes, aiding in effective refund management. • Identify and resolve issues related to complex refund cases, developing effective solutions to minimize losses and improve customer satisfaction. • Ensure precision and accuracy in managing refund tasks and analyzing data. • Analyze data to identify opportunities for refunds and optimize processes. • Manage multiple tasks and cases efficiently to meet deadlines and deliver timely service. • Quickly adapt to process changes and continuously update strategies to align with new requirements. • Apply deep understanding of Amazon’s platform, including seller central, inventory management, and order fulfillment. • Navigate and utilize Amazon's tools, policies, and guidelines effectively. • Analyze and interpret Amazon’s data and performance reports. • Ensure adherence to Amazon’s compliance requirements and regulations. • Audit client inventory ledger and locate and missing/damaged/lost inventory that can be recovered. • File reimbursement cases for our clients in Seller Central or Vendor Central. • Provide weekly updated to clients on filed cases when necessary.

🎯 Requirements

• Proven proficiency in Excel and data analysis. • Relevant experience in logistics and supply chain processes. • Strong problem-solving skills with a track record of managing complex refund cases. • Meticulous attention to detail and accuracy. • Advanced analytical skills with the ability to identify and act on refund opportunities. • Efficient time management and ability to handle multiple tasks simultaneously. • Adaptability to process changes and evolving strategies. • In-depth understanding of Amazon’s platform and operations. • Experience with Amazon reporting and compliance requirements. • A dual Monitor setup is required (at least 8GB of RAM) • Must have at least 25 MBPS internet speed

🏖️ Benefits

• 40 hours a week, 8 hours a day • Competitive salary base • Permanent WFH setup • Unlimited FREE access to MAG School courses and SOP Library! • Work schedule is in EST (Monday-Friday only) • Opportunities for professional development and career advancement