Customer Success Manager

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August 19

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MyAdvice

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SaaS • eCommerce • B2B

MyAdvice is a digital marketing platform that provides comprehensive solutions for professionals in the medical and legal fields to enhance their online presence and reputation. The company offers a variety of services including website design, local SEO, online reputation management, social media strategies, advanced SEO, and paid search advertising. MyAdvice aims to guide clients through the digital marketing process with the assistance of a dedicated marketing coach, utilizing their proven Pyramid of Success strategy. With a focus on ease of use and effective results, MyAdvice helps businesses stand out online, attract more customers, and achieve measurable marketing success.

51 - 200 employees

☁️ SaaS

🛍️ eCommerce

🤝 B2B

📋 Description

• Strategic Client Leadership • Facilitate onboarding, goal alignment, and milestone planning that ties marketing strategy directly to revenue and operational goals. • Drive Profitable Growth Outcomes • Encourage consistent usage of tools within our platform, provide training, and help reinforce the behaviors that will enable clients to achieve their goals. • Churn Prevention and Client Advocacy • Proactively monitor KPIs and account health to flag risk and implement retention strategies grounded in business value. • Recurring Consultation and Performance Coaching • Cross-Team Collaboration • Work closely with internal teams to coordinate successful execution of strategic plans. Ensure timely delivery of client-facing deliverables, tracking updates in CRM and communication platforms.

🎯 Requirements

• 5+ years of experience in Customer Success, Client Strategy, or Marketing Consulting—preferably in SaaS or digital marketing environments. • Exceptional communication skills—written and verbal—with ability to lead strategic conversations and simplify complex ideas. • Experience managing SMB clients and tying strategies directly to business outcomes like revenue growth and ROI. • Confidence in resolving client escalations with urgency and empathy. • AI-Enabled Mindset - You’re eager to explore and use tools like ChatGPT or Jasper to save time, improve quality, and drive results. You don’t need to be an expert—but you need to be curious and adaptable. • Strong time management and ability to thrive in a high-paced, client-facing environment with multiple priorities. • Ability to manage a high volume of client accounts (between 200-300) and hold 5 client calls daily. • Highly Desirable: Strong digital marketing acumen: solid understanding of strategies like local SEO, PPC, and Social Media marketing. • Experience with Customer Success & CRM platforms like Planhat and Hubspot. • Experience with analytics tools like Google Analytics and Google Search Console. • Knowledge of paid ad platforms (Google Ads, Facebook Ads Manager). • Hands-on experience supporting healthcare or legal clients—or other high-trust service businesses. • Basic understanding of HTML or CMS like Wordpress for light troubleshooting or content review. • Power user of AI tools like ChatGPT to automate repetitive work, uncover faster insights, and deliver even more value to clients. • QualificationsBachelor’s degree preferred in Marketing, Business, Communications, or related field (or equivalent experience).

🏖️ Benefits

• 80% employer contributed healthcare, affordable dental insurance, complementary vision, life and AD+D insurance along with a company matched 401k. • Ping pong, cornhole, Nintendo, espresso and coffee, beverage cooler (cold coffee, energy drinks, soda, etc.), company lunches, volunteer activities, hand selected books from executive team available in our library, beer fridge, powder policy (ski the fresh powder!), unlimited time off and ten paid holidays. • 8 Week Paid Maternity Leave • Remote-first Company, Flexible Schedules + Early Out Fridays! • 401(k) Plan with 50% Company Match (up to 6%) • Employee Assistance Program (free mental health services, financial/legal consultations and more!) • Tuition Reimbursement Program (up to $1,800 annually) and Executive Mentorship Program • Leadership Training Program: Learn the basics of how to lead a team! Available to all employees. • Ongoing Personalized Coaching and Career Development • Casual Dress and Fun Work Environment • Perks at Work • Employee Discount Program • Core Value "Pay It Forward" Initiative, Project Fantastic (client collab) and more!