Cashiering Support Specialist

October 24

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LoanCare

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Finance • B2C • Real Estate

LoanCare is a company that specializes in the servicing of mortgage loans. It provides a range of services related to managing mortgage payments, customer service for loan holders, and loss mitigation strategies. LoanCare aims to support homeowners in maintaining their mortgage accounts effectively, ensuring timely payments and managing any potential financial challenges.

1001 - 5000 employees

💸 Finance

👥 B2C

🏠 Real Estate

📋 Description

• Research and complete complex or escalated requests received through various channels within established guidelines and quality standards. • Process and post funds accurately and efficiently. • Review, decision, and process complex exception payments/funds as required. • Review detection reports and process loan adjustments as needed. • Act as a point of contact for inquiries and concerns regarding payments. • Research and resolve outstanding items in clearing accounts. • Perform data and/or documentation gathering, root cause analysis and trends. • Assist management with projects and procedural or policy updates. • Run MSP scripts and/or mass trans as needed. • Deliver training and support to team members to enhance their skills and performance. • Collaborate with other departments as needed to ensure accurate payment processing. • Escalate critical or significant issues, or unusual circumstances, to leadership and follow through to resolution. • Ensure compliance with applicable regulations and company policies.

🎯 Requirements

• High School Diploma or equivalent • 5+ years’ experience in mortgage operations, accounting, banking or finance • Proficient in Microsoft Office applications, with a strong emphasis on Excel and Outlook • Familiarity with loan servicing practices • Sufficient analytical skills to apply data and information in problem-solving • Proven ability to read, interpret, and analyze complex accounts and records • Ability to manage time and priorities wisely and adapt to frequently changing processes and procedures • Ability to work in a high-volume and time-sensitive environment • Ability to work independently with minimal direction and effectively meet deadlines • Ability to communicate effectively in writing, in person, and by telephone with all levels of the organization • Ability to maintain strict confidentiality.

🏖️ Benefits

• Optional medical, dental, vision, life, and disability insurance • Paid holidays, vacation, and sick leave • Matching 401(k) plan and employee stock purchase plan • Access to mental health resources, including free Calm memberships • Discounts on gym memberships, pet insurance, and employee purchasing programs • Access to a tuition reimbursement program that supports your continued education and professional growth.