IT Systems and Support Manager

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🕒 March 25

🏛️ District of Columbia, Washington – Remote

🏛️ District of Columbia – Remote ☕ Washington – Remote

💵 $64k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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NACUBO

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1962

📚 Education

🤝 Non-profit

Education • Non-profit

NACUBO is the National Association of College and University Business Officers, a membership organization representing business and finance professionals at more than 1,700 colleges, universities and higher education service providers. Since 1962, NACUBO has provided trusted knowledge, resources, advocacy, and peer collaboration to help campus leaders address financial, operational, and strategic challenges and ensure institutional success.

📋 Description

• Collaborate with platform owners to ensure cohesive governance, documentation, and cross-platform performance • Manage and maintain IT platforms, including: Windows 11, Office 365, Zoom, and Sentinel One for endpoint security • Security awareness training through platforms like KnowBe4 • Administer and provide support for organizational platforms: Nimble/Salesforce, Sitecore, HubSpot, Higher Logic, eShow, and Cadmium, focusing on platform reliability, integrations, and user support across departments • Oversee system integration and API management for these platforms • Provide day-to-day technical support for staff across hardware, software, and network systems • Manage Audio/Visual (A/V) support for meetings, webinars, and office-based events • Deliver on-site support as needed for office-based IT issues • Conduct training and onboarding for new staff to ensure effective use of IT resources • Support the deployment and ongoing configuration of cybersecurity initiatives, including app-based MFA, SSO integrations, and phishing training platforms • Maintain and enhance IT infrastructure, including servers, cloud platforms, and backups • Develop and enforce IT documentation, policies, and procedures • Ensure compliance with security standards and industry best practices • Manage vendor relationships, including contract negotiation and performance monitoring • Support the Director of Information Technology in identifying and evaluating new vendors to optimize IT investments and resources • Contribute to the NACUBO IT Team Charter and Platform Framework by maintaining clear documentation and serving as internal SME for assigned systems • Support and maintain both the NACUBO IT Charter and Platform Frameworks, ensuring long-term documentation and ownership continuity • Identify and implement process improvements to enhance IT operations and user experience • Partner with Membership and other teams to streamline core Nimble processes and contribute to internal documentation aligned with platform governance standards • Track and report on system usage and risk reduction in coordination with NACUBO’s security training goals (e.g., KnowBe4 completion and PPP scores) • Lead initiatives to modernize and future-proof NACUBO’s IT infrastructure • Performs other duties as assigned

🎯 Requirements

• Bachelor’s degree in information technology, computer science, or a related field (or equivalent experience) • 5+ years of experience in IT systems management, end-user support, and infrastructure management • Expertise in Windows 11, Office 365, Zoom, and endpoint security platforms • Familiarity with CRM, CMS, and marketing automation platforms (e.g., Salesforce, Sitecore, HubSpot) • Strong project management and troubleshooting skills • Excellent written and verbal communication skills • Certifications such as Microsoft Certified: Modern Desktop Administrator or CompTIA A+/Security+ are preferred

🏖️ Benefits

• Healthcare benefits • Dental and vision • Life insurance • Accidental death & dismemberment (AD&D) • Short- and long-term disability • Access to employee assistance program (EAP) • Voluntary employee contributions and employer matching for retirement • Paid Holidays and Paid Time Off