Senior Digital Adoption & Enablement Manager, SAP

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🕒 March 27

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Nagarro

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

💼 Consulting

📣 Marketing

🏥 Healthcare

Consulting • Marketing • Healthcare

Nagarro is a global leader in digital engineering and technology consulting. The company helps clients become innovative, digital-first businesses by leveraging technology to drive business breakthroughs. Known for its entrepreneurial agility and CARING mindset, Nagarro offers a wide range of services, including digital engineering, intelligent enterprise solutions, and experience and design services. With over 17,900 employees across 37 countries, Nagarro collaborates with industry leaders to accelerate digitalization and technology-led innovation.

📋 Description

• Development and implementation of change strategies in transformation projects – ideally in the context of SAP • Design, hands-on development, and rollout of Digital Adoption Platforms (e.g., SAP EnableNow, WalkMe, Whatfix, Userlane), including creation of in-app assets (walkthroughs, tooltips/SmartTips, hotspots, contextual help) using the respective editors/studios • End-to-end enablement: segmentation, versioning, localization, testing & go-live, plus adoption KPIs (e.g., usage, completion rates, reduction in support tickets) • Implementation and operation of learning management systems (LMS/LXP), including SCORM/xAPI packaging, course structuring, assignments, assessments, and reporting (e.g., SuccessFactors Learning) • Design of AI-driven learning solutions and personalized enablement concepts (e.g., recommendations, learning analytics) • Integration of technologies to enhance accessibility (WCAG) and user experience in learning content and in-app guidance • Execution of stakeholder analyses, targeted communication initiatives, and training sessions (German/English) • Close collaboration with HR development, IT, and business units, including establishing governance for content lifecycle and translations

🎯 Requirements

• Several years of experience in Organizational Change Management in technology/ERP-driven projects (ideally SAP) • Proven hands-on experience producing content in a Digital Adoption Platform (e.g., SAP EnableNow, WalkMe, Whatfix, Userlane) using the editor/studio with active in-app assets • At least one end-to-end DAP rollout including segmentation, versioning, localization, and tracking of adoption KPIs (usage, completion, support ticket reduction) • Practical LMS/LXP publishing experience: SCORM/xAPI packaging, assignments, assessments, and reporting (e.g., SuccessFactors Learning) • Familiarity with change methodologies (ADKAR/Prosci/Kotter) and instructional design, with a strong focus on measurable adoption • Strong communication skills and empathy; excellent German and English language skills; affinity for AI-driven learning and UX/accessibility (WCAG)

🏖️ Benefits

• 30 days of paid vacation • Internal and external training opportunities • MyN – Nagarro Employee Share Program • Attractive company car and company bicycle arrangements • Company-funded accident insurance • Modern office space in central locations with high-tech equipment • Sports programs • Access to the corporate benefits portal • Free fruit and drinks