Customer Engineer

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Narvar

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eCommerce • SaaS • Retail

Narvar is a company that specializes in creating intelligent post-purchase experiences for ecommerce businesses. Their platform provides a range of services to enhance customer engagement and retention, from setting clear delivery expectations and proactive multi-channel messaging to seamless returns and exchanges. Narvar's solutions are designed to build loyalty by personalizing the consumer journey and optimizing reverse logistics, ultimately converting and retaining customers while increasing revenue and reducing costs. The company boasts a powerful network and integrations with popular platforms like Shopify, Zendesk, and Salesforce, and supports over 2,000 retailers globally. Narvar's services cater to a variety of industries including apparel, electronics, and beauty, providing exceptional post-purchase experiences through actionable insights and data-driven interactions across their ecosystem.

201 - 500 employees

Founded 2012

🛍️ eCommerce

☁️ SaaS

🛒 Retail

💰 $30M Series C on 2018-08

📋 Description

• Lead technical onboarding for top-tier enterprise retailers and innovative direct-to-consumer brands. • Provide consultative guidance to ensure seamless integration with Narvar’s solutions, maximizing product value and customer success. • Leverage customer business requirements and your Narvar product expertise to create clear and effective technical specifications. • Develop and validate solutions using web technologies such as APIs, JSON, CSS, HTML, and JavaScript, focusing on delivering seamless customer experiences. • Partner cross-functionally with technical and business stakeholders, both internal and external, to ensure successful project delivery. • Contribute to the growth of our global Professional Services team through the creation of documentation, process improvements, and the development of internal tools and training programs.

🎯 Requirements

• 3-7+ years of experience working on enterprise-level software projects as a technical lead. • Hands-on experience with web technologies such as APIs, HTML, CSS, and JavaScript, with proficiency in JavaScript or related languages. • Strong ability to thrive in a fast-paced environment, with excellent time management and prioritization skills. • Bonus: Experience with iPaaS, retail and e-commerce platforms, order management systems (OMS), inventory management, WMS, TMS, supply chain, or logistics is a plus.