Manager, Data Analysis – Production Support

🕒 October 5

🇺🇸 United States – Remote

💵 $140k - $175k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📉 Data Analyst

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 18%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Natera

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2004

🏥 Healthcare

🧬 Biotechnology

⚕️ Healthcare Insurance

Healthcare • Biotechnology • Healthcare Insurance

Natera is a global leader in cell-free DNA testing technology, specializing in non-invasive genetic testing and diagnostics. The company's innovative solutions focus on areas such as prenatal screening, cancer detection, and organ transplant monitoring. By using advanced bioinformatics and DNA analysis, Natera provides healthcare professionals and patients with critical information to make more informed medical decisions.

📋 Description

• Lead and mentor one Extended-Hours Support shift team • Work the production support queue alongside analysts • Handle escalations and resolve production data analysis tickets timely and accurately • Review code and support difficult analyses • Measure, report, and improve team operational effectiveness • Define and track team objectives aligned with organizational goals • Provide career growth opportunities, feedback, and performance assessments • Train and coach team members on technologies, procedures, guidelines, and best practices • Enforce operating procedures for compliance, quality, and efficiency • Manage workload, capacity, and ticket SLA tracking systems • Represent ExHS teams in stakeholder meetings • Manage stakeholder expectations and establish regular reporting mechanisms • Translate complex analytical results into actionable recommendations • Escalate issues to other DSPE teams • Identify automation and process improvement opportunities • Identify and escalate risks affecting timelines or ticket turnaround time • Collaborate with the DSPE team to develop and improve support solutions

🎯 Requirements

• Master's degree in a related field (e.g., Statistics, Data Science, Computer Science) • Minimum 5 years of working experience in a highly regulated environment, e.g., CLIA and/or FDA compliant settings • Minimum 5 years of hands-on experience in data analysis and/or statistical modeling in data production, data engineering, data analytics, analytics production support roles • Minimum 2 years in a team management role • Knowledge of regulatory requirements, such as HIPAA and FDA guidelines • Working knowledge of the business processes and requirements of diagnostic laboratories • Proven track record in managing production escalations, data workflows, and team operations • Experience with healthcare data and clinical terminology is a plus • Functional understanding of next-gen sequencing workflows • Proficient in data analysis and statistical techniques • Proficient in Python and SQL development • Working knowledge of Snowflake platform technologies • Strong SQL skills for querying and retrieving data from complex data sources in a structured format • Strong understanding of statistical concepts including parametric and non-parametric distributions, hypothesis testing, probability, and regression • Proficient in aggregating, preparing, cleaning, and mining data using SQL and Python • Familiarity with machine learning techniques and practical applications in real-world datasets • Strong leadership and team management skills • Excellent problem-solving and critical-thinking abilities • Good documentation practices and coding style • Strong verbal and written communication skills, including presenting technical findings to technical and non-technical audiences • Experience using GitHub or GitLab for version control and collaboration • Attention to detail and commitment to data accuracy • Ability to work collaboratively in a cross-functional team environment • Strong integrity • Commitment to one of the specified Extended-Hours Support shift teams and quarterly rotation between its two rotations

🏖️ Benefits

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents • Free testing for employees and their immediate families • Fertility care benefits • Pregnancy and baby bonding leave • 401k benefits • Commuter benefits • Employee referral program

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume