Manager, Oncology Customer Success

🕒 May 15

🇺🇸 United States – Remote

💵 $103.8k - $119.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Natera

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2004

🧬 Biotechnology

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Biotechnology • Healthcare Insurance • Pharmaceuticals

Natera is a global leader in cell-free DNA testing technology, specializing in non-invasive genetic testing and diagnostics. The company's innovative solutions focus on areas such as prenatal screening, cancer detection, and organ transplant monitoring. By using advanced bioinformatics and DNA analysis, Natera provides healthcare professionals and patients with critical information to make more informed medical decisions.

📋 Description

• Oversee day-to-day operations of the Customer Success Managers. • Partner with various sales partners to ensure CSMs have a key alignment with sales. • Develop the team as a distinct entity from the other CSM departments in order to align with business goals. • Act as the internal champion of the customer experience, bringing visibility to customer feedback and aligning the cross-functional efforts needed to improve the customer journey. • Act as the point person for any client complaint or escalation and see through resolution. • Beat and exceed expectations set for key business metrics including csat, net promoter score, missing information rate, average selling price, and customer retention. • Assist in team deployment of quarterly initiatives and new policies & procedures.

🎯 Requirements

• Bachelor’s degree or equivalent • Minimum of 5 years of sales or support experience, of which 2+ years experience is in a customer success or client retention role.

🏖️ Benefits

• Annual performance incentive bonus • Long-term equity awards • Comprehensive health benefits (medical, dental, vision) • 401(k) with company match • Generous paid time off and company holidays • Additional wellness and work-life benefits