Patient Marketing Awareness Specialist – Temp

🕒 July 13

🇺🇸 United States – Remote

💵 $30 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🎡 Marketing

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Natera

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2004

🏥 Healthcare

🧬 Biotechnology

⚕️ Healthcare Insurance

Healthcare • Biotechnology • Healthcare Insurance

Natera is a global leader in cell-free DNA testing technology, specializing in non-invasive genetic testing and diagnostics. The company's innovative solutions focus on areas such as prenatal screening, cancer detection, and organ transplant monitoring. By using advanced bioinformatics and DNA analysis, Natera provides healthcare professionals and patients with critical information to make more informed medical decisions.

📋 Description

• Conduct proactive outreach to patients, providing education about Signatera • Engage with patients via phone, SMS, email, and other approved communication channels • Address inquiries related to eligibility, test ordering processes, timing in relation to treatment, and MRD monitoring • Provide comprehensive information on costs, insurance coverage, and financial assistance options • Identify and help address common barriers to care • Coordinate with Patient Coordinators, field teams, provider offices, and other internal stakeholders • Assist patients in navigating the patient portal and accessing test results • Gather patient feedback to enhance programs and services • Collaborate with healthcare providers, patient coordinators, and internal teams • Maintain compliance with all privacy, regulatory, and communication requirements

🎯 Requirements

• 2+ years of experience in patient support, customer service, healthcare operations, patient engagement, care coordination, or a related field • Experience in a high-volume call center or outbound contact center setting • Bachelor’s degree preferred • Strong verbal and written communication skills • Excellent listening skills • Strong organizational skills • Experience using Salesforce or similar CRM platforms preferred • Proficiency with Microsoft Office applications, including Excel and Word • Bilingual Spanish preferred

🏖️ Benefits

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents • Free testing for employees and their immediate families • Fertility care benefits • Pregnancy and baby bonding leave • 401k benefits • Commuter benefits • Generous employee referral program