Membership Coordinator

🕒 5 days ago

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National Speech & Debate Association (NSDA)

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1925

📚 Education

🤝 Non-profit

Education • Non-profit

National Speech & Debate Association (NSDA) is the largest speech and debate organization in the United States, supporting interscholastic tournaments, schools, coaches, and students since 1925. NSDA runs and coordinates speech and debate events at middle school, high school, national, and international levels; provides resources, rules and manuals, judge accreditation, scholarships and grants, professional development, and tournament services; and operates membership, honor society, advocacy, and outreach programs to expand access to speech and debate education. The organization emphasizes civic education, critical thinking, communication skills, and inclusion while offering competitions, national tournaments, online programs, and community support for teams and coaches.

📋 Description

• Answers and/or appropriately triages phone calls and emails to provide customer service for student and coach members and Tabroom.com users, striving toward established goals for response time and member satisfaction. • Oversees the NSDA Student Leadership Council, including student onboarding, regular meetings, goal setting, project management, member selection, and offboarding. • Coordinates the development of instructional speech and debate resources for students by managing external contractors and/or reviewing material. • Understands and plays a role in new member welcome and orientation, including the creation of new schools, and coach offboarding. • Supports school retention and recruitment efforts via outreach to coaches and administrators. • Attends the National Tournament in June to support tournament customer service and other duties as assigned.

🎯 Requirements

• Two or more years of experience in a progressively responsible customer service and/or program management role • Experience with speech and debate activities as a student or coach • Demonstrates a professional and courteous demeanor • Excellent written and verbal communication skills • Excellent analytical, problem-solving, organizational skills, and attention to detail • Proficiency in Google Drive, Docs, and Sheets, as well as Microsoft Word 2008 or higher for Mac: Word, Excel, and PowerPoint • Ability to learn and become proficient in numerous technological applications in frequent use by Association staff, including but not limited to Asana for project management, ZenDesk and Dialpad for customer support, Google documents (Drive), Slack, and custom applications of the organization • Ability to travel up to 10%.

🏖️ Benefits

• high-quality health and dental insurance • 20 days of paid time off • access to an employer-matched retirement plan