Accounts Receivable Officer

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Natterbox

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

Artificial Intelligence • SaaS • Telecommunications

Natterbox is a native Salesforce contact center solution that helps businesses create connected, frictionless customer experiences across voice, messaging, and video. The company enhances customer interactions through AI-powered technology, allowing companies to deliver hyper-personalized customer journeys. Natterbox aims to boost efficiency, reduce call abandonment, increase sales pickup rates, and improve productivity, all while maintaining high levels of customer trust and satisfaction. The platform integrates seamlessly with Salesforce and Microsoft Teams, offering flexibility and comprehensive telephony solutions tailored for various industries including financial services, retail, and recruitment.

📋 Description

• Drive cash collection across our customer base, ensuring that all overdue balances are pursued consistently and professionally. • Accountable for the day-to-day execution of credit control activities, customer statement management, and maintaining highly accurate records of our collection status and customer communications. • Ensure that cash is collected reliably and effectively, consistently hitting our monthly targets. • Pursue overdue balances proactively, ensuring no accounts fall through the cracks due to a lack of follow-up. • Maintain professional and effective customer communications, resulting in timely payment commitments.

🎯 Requirements

• Credit Control Expertise: Proven experience in an Accounts Receivable or Credit Control role, successfully managing a high volume of customer accounts and pursuing overdue balances consistently. • Dispute Resolution: Strong ability to investigate and resolve complex billing queries, reconcile discrepancies between ledgers and customer records, and identify recurring dispute patterns. • Customer-Centric Communication: Excellent written and verbal communication skills, with the ability to maintain strong customer relationships while effectively securing payment commitments. • Prioritisation & Escalation: An analytical mindset capable of prioritising collection activities based on value, age, and risk, while knowing when to escalate high-value or complex cases (e.g. credit notes, write-offs) to management. • Systems Proficiency: Experience issuing accurate customer statements and maintaining up-to-date, detailed records of customer communications and dispute statuses within CRM and billing systems. • AI & Tech-Savvy: A forward-thinking approach to technology, with a willingness and ability to leverage AI tools to: Draft, refine, and improve customer communications. Analyse aged debt data to identify trends and facilitate rapid query resolution. Implement AI-driven automations to streamline repetitive administrative tasks and improve team efficiency. • You must have a valid right to work in the UK at the time of application. Please note that we are unable to provide visa sponsorship for this position.

🏖️ Benefits

• Remote Working (UK, only) • 25 days holiday increasing to 30 days. (after 2 year service) • A range of employee perks from Perkbox • EAP via Perkbox • After a successful probationary period, you will also receive • Private health insurance (currently with Vitality) • Share options • Note some of our benefits are non contractual and are provided at Natterbox’s discretion.