Technical Account Manager

Job not on LinkedIn

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

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NatWest Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

NatWest Group is a leading banking and financial services organization based in the United Kingdom. The company is committed to supporting its customers and communities, focusing on building strong relationships and delivering a range of financial products and services including commercial banking, wealth management, and risk management. With a global presence across multiple continents, NatWest Group also emphasizes the importance of its employees, providing opportunities for professional development and a supportive work environment.

📋 Description

• Own Delivery engagement from ‘Initiation’ through ‘Launch’ to ‘Run’ of financial products • Own the technical relationship with clients, advising them on product capabilities and best practices for product success • Drive end-to-end project delivery for client implementations - building and managing delivery plans, tracking milestones, risks, and dependencies across client, Boxed, and NatWest estates • Collaborate closely with internal Delivery Management, Product, Engineering, Operations, Risk/Compliance, and supporting teams to resolve issues and unblock progress • Translate business needs into technical requirements - leading on technical design discussions with clients, understanding their proposition, and mapping requirements to our APIs and services • Partner with Product and Engineering to influence the future roadmap based on client needs • Set up and running governance frameworks, including regular status updates, steering committees, and escalation pathways - ensuring delivery against client expectations • Own and manage the standardised delivery and performance client reporting, alongside providing regular reporting to internal stakeholders

🎯 Requirements

• Experience in a Technical Account Management role within FinTech, payments, or BaaS • Exceptional client management and negotiation skills with ability to lead technical and commercial discussions, translating between technical and business requirements as needed • Strong Product knowledge for assigned product line with experience of pitching and explaining industry best practices • Proven track record leading technical delivery for multi-stakeholder enterprise clients, navigating technical and commercial challenges as they emerge • Ability to clearly and confidently explain current product capabilities and future roadmap • Ability to problem solve whilst supporting clients to navigate any known product limitations in order to achieve their goals • Solid understanding of RESTful APIs, white-labelled front-end applications, system integrations, and microservices architectures

🏖️ Benefits

• Flexible working hours • Professional development opportunities