Manager, Central Operations – Knowledge Management

🕒 3 days ago

🏈 Alabama, Arizona, +29 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🌽 Illinois – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $130.5k - $148.7k / year

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Nava

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

🏛️ Government

☁️ SaaS

🌍 Social Impact

Government • SaaS • Social Impact

Nava is a public-benefit technology company that designs, builds, and operates modern digital services and open-source software for federal, state, and local government agencies. Nava focuses on improving public benefit delivery—such as unemployment insurance, SNAP, Medicaid, grants, and veteran services—by creating human-centered, resilient systems that scale to millions of users and reduce manual work for government staff. The company also develops tools and pilots AI-enabled solutions to streamline verification and program administration while partnering with agencies to modernize legacy infrastructure and improve outcomes for beneficiaries.

📋 Description

• Design and implement Nava’s enterprise knowledge framework from the ground up: taxonomy, metadata standards, content architecture, and tooling built for both human findability and AI readiness • Assess, maintain, and re-structure Nava’s knowledge base into a scalable base across Nava’s internal systems (Confluence, GDrive, and integrated platforms), ensuring content is structured, deduplicated, and consistently organized • Establish and own documentation standards company-wide: content templates, review cycles, ownership models, and quality criteria • Improve discoverability through information architecture and enterprise search optimization, so the right knowledge surfaces at the right moment across tools and workflows • Own the strategy for making Nava’s knowledge infrastructure AI-ready: ensure content is structured, tagged, and governed in a way that supports AI tools, intelligent search, and agentic workflows • Lead integration between Nava’s knowledge systems (Confluence, GDrive, etc) and the platforms that enable automated and AI-assisted workflows; partner with Technology and Operations to define the framework for how content is consumed by AI systems • Stay current on emerging AI and knowledge engineering capabilities; bring informed recommendations to leadership on where Nava can gain leverage as tooling evolves • Define and enforce governance standards for the full content lifecycle, from creation and review through archival and retirement, ensuring accuracy, compliance, and version control at scale • Partner with subject matter experts across functions to capture and convert tacit knowledge into structured, reusable content • Build the measurement framework for knowledge management at Nava: define KPIs for content health, usage, search success, and time saved, and track attribution back to business impact • Build proactive relationships with leaders across Delivery, People Operations, Finance, Growth, and Operations to surface knowledge gaps and align on priorities; develop training, templates, and playbooks that enable contributors across functions to create and maintain knowledge that meets Nava’s standards • Opportunity to build a team as the function scales, based on business need

🎯 Requirements

• 7+ years of experience in knowledge management, content strategy, digital transformation, or operations - with a demonstrated focus on building knowledge systems, not just managing documentation • Experience designing AI-ready knowledge frameworks: structuring content for machine consumption, defining metadata standards, and governing content with downstream AI use in mind • Proven ability to set and enforce enterprise-wide content standards and governance models across a multi-stakeholder environment • Experience with knowledge base platforms and collaboration tools, including Confluence; comfort evaluating and integrating tooling across the knowledge stack • Strong information architecture skills: taxonomy design, metadata management, and enterprise search optimization • Experience building KPI frameworks for knowledge management, including measuring content health, reuse, and business impact — not just usage • Exceptional cross-functional collaboration and stakeholder alignment skills; can influence without authority and drive adoption across all levels of an organization • Comfortable operating across strategic design and hands-on execution within the same week

🏖️ Benefits

• Health coverage — comprehensive medical, dental, and vision plans to support your overall health needs • Insurance coverage — Nava provides disability, life, and accidental death insurance at no cost • Time off — vacation, holidays (including Juneteenth), and floating holidays to rest and recharge • Company holidays — enjoy 12 paid federal holidays each year on top of your regular PTO • Annual bonus — when Nava meets its goals, eligible employees receive a performance-based annual bonus • Parental leave — paid time off for new parents, plus weekly meals delivered to your home • Wellness program — full platform offering physical, mental, & emotional health resources & support tools • Virtual care — see doctors online with no copay through UnitedHealthcare’s virtual visit program • Sabbatical leave — earn extended unpaid leave after continuous service for personal growth or rest • 401(k) match — Nava matches 4% of your salary to support your retirement savings plan • Flexible work — remote-first environment with flexibility built around your schedule and responsibilities • Home office setup — company laptop & setup assistance provided via Staples for remote work needs • Utility support — monthly reimbursement to help offset eligible home office utility expenses • Learning opportunities — internal training programs and resources to help grow your professional skills • Development opportunities — LinkedIn Learning access & an annual allowance for courses, tuition, & certs • Referral bonus — get rewarded when you refer great people who join the Nava team • Commuter benefits — pre-tax commuter programs to support in-office travel when applicable • Supportive culture — A collaborative and remote-friendly team environment where people genuinely care