Senior Manager, Client Experience – Pre-Sales Solutions, Scoping

🕒 October 20

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

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Navan

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

✈️ Travel

📦 Logistics

💼 Consulting

Travel • Logistics • Consulting

Navan is a company offering comprehensive business travel solutions and expense management services, aimed at optimizing corporate travel programs. Their platform caters to small businesses and large enterprises by providing tools for managing travel bookings, company cards, and expenses. Navan enhances financial visibility and control through automated expense categorization and reporting, while empowering employees with easy booking and expense tracking capabilities. The platform supports seamless integration with existing financial systems and emphasizes sustainability in travel. Navan is trusted by thousands of companies globally and enhances productivity through its AI-powered insights and user-friendly interface.

📋 Description

• Lead and deploy the GOS “Sales Squad” initiative, embedding operational experts into late-stage enterprise sales pitches and RFP responses • Partner with commercial pricing and strategy teams to analyze and simplify legacy service offerings into unified packages • Translate streamlined service configurations into value-driven commercial narratives for C-suite champions and executive assistants • Align operational delivery packages with regional pricing structures and represent automated AVA capabilities alongside premium human support • Enforce data-backed guardrails for custom scoping requests while protecting margins and scalability • Build relationships across commercial teams and Global Operations and Services • Serve as the operational liaison between GO&S and Sales, including participation in commercial pipeline reviews • Create pre-sales process and operational checkpoints to eliminate scoping errors and misaligned commitments • Maintain and publish pre-sales operational collateral, capability matrices, and standard SLA decks • Track and report operational health indicators for pre-sales deal quality, scoping compliance, and pipeline velocity

🎯 Requirements

• 5–7+ years of progressive experience in Pre-Sales Solutions, Customer Experience Operations, Commercial Scoping, or Technical Account Management, preferably within SaaS or corporate travel ecosystems • Strong background working alongside high-velocity commercial teams and navigating multi-regional internal organizations • Strong interpersonal, communication, negotiation, and relationship-building skills • Ability to manage high-stakes commercial discussions and turn technical parameters into compelling stories • High integrity, critical and independent thinking skills, sound judgment, and courage to enforce operational guardrails • Strong analytical skills • Ability to work with historical support data, AI automation metrics, and capacity modeling • Ability to validate custom pre-sales configurations

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