Participant Service Team Manager

Job not on LinkedIn

October 11

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

+19 more states

🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote

💵 $54k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Navia Benefit Solutions, Inc.

WebsiteLinkedInAll Job Openings

B2B • Healthcare Insurance • Employee Benefits

Navia Benefit Solutions, Inc. is a comprehensive provider of employee benefit solutions, offering a range of services including Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), Health Reimbursement Arrangements (HRAs), and COBRA benefits administration. The company aims to enhance the benefits experience for both employees and employers through streamlined solutions for retirement and wealth management, compliance services, and educational resources. Navia is committed to creating better lives by guiding clients through their employee benefits options and ensuring a simple and effective administration process.

1001 - 5000 employees

Founded 1989

🤝 B2B

⚕️ Healthcare Insurance

💰 Private Equity Round on 2021-01

📋 Description

• Oversees a team of Participant Advocates (CSRs) to ensure efficiency and high-quality service. • Provides ongoing and consistent feedback to develop skills and improve performance of team members. • Accountable for hitting goals and targets by evaluating performance, conducting reviews, handling promotions or disciplinary action. • Communicates priorities and updates to the team through regular team and individual meetings. • Takes ownership of customer inquiries, complaints, and feedback to improve service standards.

🎯 Requirements

• 3-5 years of experience in benefits administration or employee benefits industry experience preferred. • 3-5 years of customer experience and/or management preferred. • Basic computer skills and knowledge of Microsoft Word, Excel, Outlook, and Adobe. • Excellent customer service skills, professionalism, and critical thinking skills. • Embraces change, can adapt to rapidly changing business requirements.

🏖️ Benefits

• Reliable management • Willingness to work outside scheduled work hours or work overtime as needed, especially during peak season. • Comfortable providing constructive feedback and administering disciplinary action.