Customer Success Manager

Job not on LinkedIn

🕒 August 21

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Navina

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

🤖 Artificial Intelligence

☁️ SaaS

Healthcare • Artificial Intelligence • SaaS

Navina is a company focused on transforming primary care through an intelligible, actionable platform that enhances diagnosis and care. With a vision to simplify the chaos of patient data, Navina uses AI and machine learning to provide physicians with organized and comprehensible patient portraits. This innovative approach allows healthcare providers to assess complex cases quickly, aiming for optimum patient wellness and improved financial performance for providers and payers. As a partner of the American Academy of Family Physicians (AAFP) Innovation Lab, Navina is at the forefront of healthcare technology.

📋 Description

• Drive success at the most strategic level within customer accounts • Implement a broad strategy for earning customer acceptance across the organization • Work closely with Product, R&D, and Medical teams • Influence and shape the future of Navina’s product • Serve as the voice of clients and work with clients and external stakeholders to identify and solve pain points and identify new ones • Build and maintain relationships with enterprise accounts from clinicians to executive C-level decision-makers after signed agreement • Own client communications and account operations • Set up, facilitate, and lead in-person and virtual meetings with users, clients, and decision-makers to increase engagement and explore product opportunities • Track, monitor, and manage clients in the CRM system and monitor client KPIs including usage and engagement • Participate in product cycles, roadmap planning, and execution

🎯 Requirements

• 5+ years of successful experience managing enterprise accounts while communicating with users and decision-makers, preferably in a SaaS company • Experience managing customers' onboarding cycle from Close-Won to Go-Live and Initial Value • Experience managing customers' renewal process, with a high retention rate track record • Ability to work independently and as part of a team in a fast-paced environment • Strong communication and storytelling skills • Some travel based on business needs • Experience in Value Based Care — a must • Technical background — advantage • Experience in general sales — advantage • Previous experience in US healthcare — advantage

🏖️ Benefits

• Remote work • Full-time employment