Site Reliability Engineer – Bilingual, Portuguese, English

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November 18

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nCloud Integrators

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CloudOps • DevOps • SaaS

nCloud Integrators is a high-performance cloud services provider focused on migrating, modernizing, and managing cloud operations in partnership with AWS. With expertise in CloudOps, DevOps, FinOps, and Managed Services, nClouds helps businesses improve agility, optimize costs, and enhance workforce efficiencies through innovative solutions and continuous support. As an AWS Premier Tier Services Partner, nClouds is dedicated to facilitating digital transformation journeys for organizations of all sizes, particularly SMBs and startups.

11 - 50 employees

Founded 2018

☁️ SaaS

📋 Description

• Ensure the availability and reliability of distributed systems. • Help the L1 team to resolve the client’s infrastructure/system issues, escalations, alerts, tickets, and queries. • Works as a bridge between DevOps and other teams in order to build maintain resilient systems. • Conduct, coordinate and oversee post incident Root Cause Analysis / Reviews. • Build and maintain documentation for all assigned clients / projects. • Leverage DevOps, Agile methodology, and standards in day-to-day work. • Adopt and propose automation of repetitive tasks to reduce/eliminate toil. • Implement and troubleshoot using observability tools like Datadog, New Relic, Splunk, CloudWatch etc. • Adopt and ensure the SRE practices in Team. • Maintenance of AWS managed resources, CI/CD, IAC. • Planning and implementing disaster recovery and backup plans for AWS cloud platforms. • Proactively work on efficiency and capacity planning. • Keep a proactive approach to spotting problems, areas for improvement, and performance bottlenecks. • Liaise and work closely with Layer-1 Oncall support, DevOps and Operations teams. • Drive availability and reliability by defining and implementing SLI, SLO, error budget, Observability, Disaster recovery, and backup to detect and mitigate issues.

🎯 Requirements

• Bachelor’s degree in computer science (preferred) or equivalent management, technical, scientific discipline • Ability to program (structured and OO) with one or more high level languages, such as Python, Java, C/C++, Ruby, and JavaScript • Clear understanding of SRE principles and practices and Agile and DevOps methodologies. • Experience in AWS Well-Architected framework in order to implement the scalable and reliable infrastructure. • Great team player with flexibility to work. • Excellent written/verbal communication and leadership skills.