Director of Product Operations

Job not on LinkedIn

November 19

🎸 Tennessee – Remote

Although this job is listed in Tennessee, this company may be open to hiring remote in other states.

💵 $150k - $180k / year

⏰ Full Time

🔴 Lead

⚡️ Product Operations

🦅 H1B Visa Sponsor

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Ncontracts

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Compliance • Finance • SaaS

Ncontracts is a provider of integrated risk management and compliance software solutions aimed at financial institutions, mortgage companies, and fintechs across the United States. The company offers a comprehensive suite of tools such as risk management, vendor management, compliance management, and audit management software. Ncontracts is dedicated to helping organizations automate complex processes, reduce risk, and ensure compliance with regulatory standards. Their offerings include specialized solutions for banks, credit unions, mortgage lenders, and wealth management firms, enabling them to manage risk and compliance efficiently and effectively. With a strong emphasis on providing industry-leading expertise and resources, Ncontracts empowers its clients to turn risk management challenges into strategic advantages.

201 - 500 employees

📋 Compliance

💸 Finance

☁️ SaaS

📋 Description

• Operational Excellence Infrastructure (70%) • Lead end-to-end release management across our product portfolio (Nvendor, Nrisk, Nlending, Ncomply, Ncontinuity, VMS) • Drive cross-functional coordination between Product, Engineering, Sales, Marketing, and Customer Success teams • Establish and maintain repeatable playbooks that reduce friction in the product development lifecycle • Facilitate sprint/PI planning and ensure clear swim lanes between functions • Own launch readiness processes and go-to-market coordination • Administer and optimize product tools ecosystem (Jira, ProductBoard, analytics platforms) • Provide clear, consistent status reporting to stakeholders at all levels • Strategic Enablement & Insights (30%) • Design and implement comprehensive product metrics frameworks answering: Are we building the right things? Are we building them efficiently? • Create visibility into bottlenecks and dependencies across our three strategic tracks (portfolio optimization, AI agent development, platform transformation) • Measure and improve customer time-to-value metrics • Conduct retrospectives and drive continuous process improvements • Build feedback loops between customer-facing teams and product development • Enable better prioritization through data-driven insights and frameworks

🎯 Requirements

• 2+ years of experience demonstrating exceptional analytical and operational capability in one of the following: Product Operations or Program Management in B2B SaaS, Management consulting or investment banking with technology sector exposure, Operations, industrial engineering, or process improvement roles, Rotational leadership program at a technology company • Proven ability to bring structure to ambiguous problems and drive results through influence • Strong technical literacy and ability to engage credibly with engineering teams • Superior data analysis skills with experience building dashboards and metrics frameworks • Track record of driving measurable process improvements • Outstanding written and verbal communication skills.

🏖️ Benefits

• A fun, fast-paced work environment • Responsible PTO Plan that meets or exceeds state and local medical and family leave laws • 11 paid holidays • Community and social events to keep you connected and engaged • Mental Health Benefits • Medical, Dental and Vision insurance • Company-paid Group Life Insurance, Short- and Long-Term Disability • Flexible Spending Account & Health Savings Account • Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice • Pet Insurance • 401 (k) with company match with eligibility on Day 1 of employment • 2 Paid Volunteer Time Off Days • And much more!