Delivery Operations Manager

🕒 March 10

🇪🇺 Europe – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 75%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Nebius Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

Artificial Intelligence • Enterprise • SaaS

Nebius Group is building one of the world’s leading AI infrastructure companies, focusing on providing the necessary compute, storage, and tools for developers in the AI space. Based in Europe and listed on Nasdaq, Nebius has a global presence with R&D centers across Europe, North America, and Israel. The company's primary offering is an AI-centric cloud platform designed for intensive AI workloads, complemented by various other businesses involved in generative AI development, edtech, and autonomous technology.

📋 Description

• Own day-to-day operational processes across active PoCs and production customers • Ensure seamless transitions from PoC to production without loss of context • Build and maintain documentation for customer migrations, model changes, GPU type changes, and contract renewals • Define cleanup processes for customer offboarding and scope reductions • Triage incidents together with SA and Support and maintain clear escalation paths • Support transitions to new legal entities, updated contracts, and SKU changes • Build and maintain instructions for AE, SE, and Sales Ops on working with Token Factory customers • Align post-sales processes with broader Nebius Cloud standards • Define upsale processes, including new PoCs for existing customers, operational and billing setup, and transition to production • Maintain a single source of truth on customer health, active workloads, and contract status • Track upcoming renewals, capacity changes, and operational dependencies • Surface risks early and drive resolution across teams • Improve handoff clarity across Sales, Pre-Sales, Engineering, and Delivery • Run structured operational reviews • Work with technical teams and understand what engineers are building and why it matters for customers • Drive automation initiatives involving Salesforce, Jira, Backoffice integrations, customer notifications, contract expiry alerts, and cleanup workflows • Identify where manual processes can be replaced with tooling

🎯 Requirements

• Experience in cloud, AI, or SaaS operations • Comfortable working across sales, legal, finance, and engineering teams • Brings structure without adding bureaucracy • Proactive in surfacing risks and improving execution • Can hold a conversation with a technical team without getting lost • Applicants must be authorized to work in the country in which they apply • Required to provide proof of employment eligibility as a condition of hire

🏖️ Benefits

• Competitive compensation • Career growth and learning opportunities • Flexibility and ownership • Collaborative and innovative culture • Opportunity to work on impactful AI projects • International environment and talented teams • Fast moving • Bold thinking • Constant growth • Meaningful impact • Trust and real ownership • Opportunity to shape the future of AI